Job Summary

Reporting to the Senior Associate Vice President for Facilities Development & Operations (FD&O), the Senior Director of Maintenance & Operations provides strategic leadership, administrative direction, and management oversight for all building and grounds maintenance, operations, and related services across San José State University’s 167-acre, multisite campus. This includes responsibility for the maintenance of more than six million gross square feet of facilities and infrastructure, as well as the management of custodial, grounds, fleet, and moving services units comprising approximately 235 staff members and an annual operating budget of $20 million.

The Senior Director ensures the efficient operation, safety, and sustainability of campus facilities and utility systems through effective planning, resource allocation, and the use of a comprehensive computerized maintenance management system. The role also leads the development and execution of deferred maintenance and capital renewal programs, directs compliance with safety and environmental regulations, and drives initiatives that promote energy efficiency, sustainability, and customer service excellence.

As a key member of the FD&O leadership team, the Senior Director collaborates across departments and with campus partners to align operations with University priorities, develop and implement strategic initiatives, and ensure business continuity and emergency response preparedness. The incumbent provides vision and mentorship to unit managers, fosters a culture of accountability and inclusivity, and models exemplary service and professionalism in support of the University’s mission and values.

Key Responsibilities

• Provide leadership and oversight for all maintenance and operational services including building trades, HVAC, plumbing, electrical, custodial, grounds, automotive, recycling, and moving services
• Oversee and ensure full utilization of the computerized maintenance management system to plan, schedule, track, and manage preventive and corrective maintenance programs
• Direct the development and implementation of deferred maintenance and capital renewal plans using data-driven strategies that optimize resources and minimize lifecycle costs
• Collaborate with Planning, Design & Construction on capital investment planning and ensure compliance with all design, permitting, and code requirements
• Develop and manage operating budgets, service level plans, and performance metrics to ensure effective resource utilization and accountability
• Provide strategic leadership in sustainability, energy efficiency, waste reduction, and green operational practices
• Lead personnel management for over 200 staff members including recruitment, evaluation, development, labor relations, and team engagement
• Serve as a key liaison with campus stakeholders to promote customer service excellence, responsiveness, and clear communication
• Ensure departmental compliance with applicable local, state, and federal safety and environmental regulations
• Direct emergency preparedness, response, and business continuity planning within Maintenance & Operations

Knowledge, Skills & Abilities

• Comprehensive knowledge of building systems, utilities, infrastructure, and facilities operations management
• Strong knowledge of maintenance project planning, capital renewal, and deferred maintenance strategies
• Demonstrated expertise in energy management, sustainability initiatives, and operational efficiency improvements
• Proven experience in budget development, financial management, and resource planning for large-scale operations
• Deep understanding of public contracting laws and procurement processes, including proposal evaluation and negotiation
• Strong leadership and interpersonal skills, with the ability to motivate, mentor, and develop diverse teams
• Excellent communication, analytical, and problem-solving skills to manage complex operational challenges
• Ability to collaborate effectively across organizational units, fostering teamwork and continuous improvement
• Competence in developing and maintaining customer-focused service models within a higher education environment

Required Qualifications

• Bachelor’s degree in engineering, Facilities management, construction management, business or a related field OR which may be obtained through equivalent experience such as might be obtained through ten years of supervisory experience
• Ten years of supervisory experience and five years of senior leadership experience within a multi-faceted facilities maintenance organization
• Demonstrated management experience leading and overseeing technical operations and services common to a multi-faceted facilities maintenance organization including resources planning

Preferred Qualifications

• Prefer registration as a professional Engineer
• Prefer CEFP certification through the Association of Physical Plant Administrators and/or CFM certification through the international Facilities Management Association
• Supervisory experience within a collective bargaining and represented staff environment
• Experience planning and implementing deferred maintenance and utility infrastructure projects
• Experience in maintenance and operational management of a State facility, College or University, or other multi-facility complex

Compensation

Classification: Administrator III
Anticipated Hiring Range: $16,167/month - $17,457/month
CSU Salary Range: $6,891/month - $22,119/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: October 28, 2025, through November 11, 2025 This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.