Job Summary

Reporting to the Director, Academic Employee Relations and supervised by the Senior Analyst, the Employee/Labor Relations Analyst assists in the research and investigation of claims under the scope of employee and labor relations. The incumbent performs duties to assist with assurance that the University is timely in complying with all affirmative action laws at the federal, state, and local levels. The incumbent assists in the mediation and resolution of disputes and also assists in the research, analysis and preparation of grievance and complaint responses. In addition, the incumbent will consult with supervisors and managers and provide advice regarding disciplinary actions, grievance process, interpretation of collective bargaining agreements, CSU policies and procedures, and other employee/labor relations matters. Incumbent also assists with design, development and delivery of ER training.      

Key Responsibilities

• Conduct intakes for concerns related to academic student employees, staff, and faculty, and drafts responses to complainants.
• Gather, prepare and analyze technical and statistical data for use in grievance processing, mediation, arbitration, fact-finding and employee relations activities.
• Assist management in the preparation of the University’s position in matters involving complaint investigations conducted by governmental regulatory agencies including the EEOC, CRD, OCR, Labor Commissioner and the Bureau of State Auditor by determining records and data to gather and drafting responses.
• Gather and summarize data and draft responses to information requests related to grievances and discipline cases.
• Research and summarize current issues and past history in preparation for management’s responses to grievances.
• Draft settlement agreements and grievance responses.
• Research issues with the Chancellor’s Office or other pertinent agencies relative to contract interpretation/administration.
• Consult with and provide advice to supervisors and managers (MPPs) regarding disciplinary actions, grievance process, contract interpretation, CSU policies and procedures, and employee relations matters.
• Ensure evaluations are correct before inputting information into the system. Provide guidance to managers on the correction necessary for evaluation compliance.
• Follow up with managers who have submitted employee performance reviews with unsatisfactory ratings.
• Guide manager in discussion of next steps and recommend available tools for improving employee performance.
• Respond to questions from all campus parties about SJSU and CSU policies and procedures related to grievances, performance reviews, and conduct.

Knowledge, Skills & Abilities

• Knowledge of human resources methods, procedures and practices used in a unionized environment
• Basic knowledge of federal and state EE/EEO/AA laws
• Demonstrated excellent customer service and public relations skills
• Demonstrated organizational and time management skills to set and meet deadlines
• Strong verbal and written communication skills
• Ability to take accurate notes
• Ability to conduct research, gathering relevant facts unique to each complaint
• Ability to communicate with constituents in a professional and respectful manner
• Ability to make decisions in areas where guidelines may not exist
• Ability to perform accurately in a detail-oriented environment
• Ability to handle multiple work priorities, organize and plan work and projects in a high stress environment
• Ability to interpret collective bargaining agreements and apply the agreements to complex situations
• Ability to assist in conducting thorough investigations using effective interviewing skills
• Ability to maintain composure in stressful situations
• Ability to compose and appropriately format correspondence and reports
• Ability to document complaint issues and keep accurate records

Required Qualifications

• Bachelor’s degree or completion of a professional training program specific to the position
• Directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position

Preferred Qualifications

• PHR or SHRM certification
• One (1) year or more of labor relations experience; one (1) year or more experience conducting or assisting with workplace investigations; experience with interpretation of federal and state regulations and collective bargaining agreements

Compensation

Classification: Confidential Administrative Support I
Anticipated Hiring Range: $5,000/month - $5,500/month
CSU Salary Range: $4,261/month - $8,166/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: October 9, 2025 through October 22, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

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