Job Summary

San José State University is the oldest public university on the West Coast and is known as Silicon Valley’s public university. Within one of the nation’s most transformative universities, SJSU’s Behavioral Intervention (BI) case management services foster opportunity by working in a holistic manner with students who are experiencing higher levels of distress, life challenges, and/or barriers, which could be interfering with their ability to be successful.

Under the direction of the Senior Case Manager, the BI Case Manager serves both the University and the individual student by providing a coordinated institutional response. The Behavioral Intervention Case Manager’s non-clinical role is to assess threats/risks to self and community, advocate for and assist. This role will work with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. All non-clinical case managers have responsibilities in providing direct support, risk assessment, internal/external referrals, outreach/training/education, and assessment.

Key Responsibilities

• Behavioral Intervention Case managers address situations defined by the NABITA rubric as elevated to critical that may include a visible incident involving University or local law enforcement, student death, victim or perpetrator of crime, victim of on or off campus accident including other campus community members, victim of natural disaster, on campus injury, or students affected by campus events or other student conduct.
• Services include but are not limited to:
• Providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties.
• In this capacity, BI Case Managers work closely with key offices (University Housing Services, University Police, Counseling & Psychological Services, Faculty Affairs, Equal Opportunity and Employee Relations, Student Conduct and Ethical Development, University Personnel).
• Duties include providing information and training for the campus community; fielding calls, emails, and responding to referrals regarding concerning behaviors; coordinating responses and services for individuals; maintaining the Behavioral Intervention Team database; undertaking research on national best practices; attending weekly meetings; and participating on other committees dealing with campus safety.
• Support students struggling to function in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life.
• Coordinate services and provide referrals to the appropriate resources on campus including outside agencies and providers such as the Employee Assistance Program. The position also oversees a comprehensive program to identify and manage students, faculty and staff at risk.
• Work towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.
• Work in coordination with the Sr. Case Manager, University Police Department and other key members of the Threat Management Team in assessing risk using WAVR 21 and coordination of information of appropriate resources for cases deemed to be a higher level of concern for harm to others/the greater community.
• Responds to these reports by quickly gathering information about the individual’s current mental health status, recent behavior, and any potential triggers. They conduct a non-clinical assessment of current mental state and any immediate risks the student may pose to themselves or others, including University Police and/or Counseling and Psychological Services as appropriate.
• Attempt to connect with hospitalized students or authorized contacts to support academic
• Seek to identify and intervene as early as possible with individuals whose behavior suggests the need for support services such as those struggling with complex mental, psychological, and physical health issues, learning disabilities, and safety concerns that are referred to the BIT.
• Serve as a primary resource for managing assigned reports of behavioral concerns on campus as well as responding to inquiries and providing appropriate follow-up to reports.
• They provide outreach and guidance during withdrawal, leave of absence, and reinstatement, especially for those facing personal emergencies or health issues.
• Be readily accessible and provide consultations to students, faculty, staff, members who are concerned about an SJSU student in distress; or students related to case management functions.

Knowledge, Skills & Abilities

• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters.
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Knowledge of crisis counseling and mental health interventions.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations
• Strong oral and written communication skills.
• Excellent customer service and public relations skills.
• Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action
• Knowledge of software applications: word processing, spreadsheet, and database management.
• Ability to take calls/referrals as required which may include evenings and weekends.
• Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies.
• Thorough knowledge of, or ability to learn CSU policies and ability to apply that knowledge to individual situations.
• Ability to interpret and explain policies to students & employees.
• Ability to analyze and define complex organizational, policy or procedural problems.
• General knowledge of University, procedures and practices related to student services and programs.
• Ability to compose and appropriately format correspondence and reports.
• Ability to effectively present information and respond to questions from various groups.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

• Master’s Degree in Student Affairs, Higher Ed/College Student Personnel, Social Work or related field.
• Three years of professional experience in a University setting and/or case management experience.
• Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict management skills.
• Experience working with a large diverse population in an urban setting.
• Experience developing partnerships and collaborating with campus faculty and staff, and legal system.
• Experience working with community resources to assist populations in need.
• Experience working with diverse student populations.
• Experience with complex case management and community resources.
• Bilingual communicator.

Compensation

Classification: Student Services Professional IV
Anticipated Hiring Range: $6,320/month
CSU Salary Range: $6,320/month - $9,014/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: October 27, 2025 through November 10, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.