Job Summary

The Assistant Director coordinates the mandatory SJSU new student orientation program for incoming frosh and transfer students, and supports Parent & Family Orientation. The incumbent is responsible for campus policy and procedure articulation and easily navigated, student-learning focused transition from acceptance through matriculation. Guided by the CAS standards, the incumbent supports the transition process as it relates to yield programs including Admitted Spartan Day, Fall Preview Days, and off-site yield events. The incumbent is responsible for the recruitment, training, supervision, evaluation, and assessment of graduate and undergraduate student staff who assist and coordinate programming related to orientation and other transition activities such as New Student Convocation and Spartan Village. The incumbent works under the general supervision of the Director of New Student and Family Programs and through coordination with campus advisory committees.

Key Responsibilities

• Responsible for the review of enrollment projections and orientation program assessment data in planning for and coordinating campus-wide frosh and transfer orientation and parent/family orientation.
• Creates programming that include Undergraduate Advising and Success (UAS), Enrollment Services, Undergraduate Admission, Next Steps, Early Start, the Educational Opportunity Program (EOP), the Spartan Scholars Program, Spartan Athletics, International Student and Scholar Services, and the Accessible Education Center (AEC) in order to manage a purposeful transition for all first-time frosh students, transfer students, and their parent(s) and family members.
• Collaborates with a broad campus network of offices and departments to plan their involvement in orientation sessions by coordinating input and timing as well as directing presentation format to ensure accurate, coherent, and consistent information.
• Coordinates the participation of necessary campus partners to educate new students and their family members on university policies that impact them and provide guidance for students to advocate for themselves to support student persistence and retention efforts.
• Coordinates the technological and program content development, as well as monitors the Orientation website to assure accuracy and management of the attendance and assessment databases.
• Partner with the Director to coordinate publications regarding orientation including brochures, confirmation letters, programs, handbooks, and other communication intended for new students.
• Responsible for programming decisions/changes on short notice to be responsive to unanticipated circumstances.
• Develop, execute, evaluate, and assess orientation programming effectiveness for both student learning outcomes and general student satisfaction.
• Create, implement, and manage the online assessment survey for the Frosh and Transfer Orientation programs, as well as manages the online assessment survey and compiles and reports findings.
• Plans and executes comprehensive training programs for undergraduate student staff to be properly oriented and integrated into the overall work of New Student and Family Programs.
• Supervises summer temporary staff (para-professional graduate interns).
• Coordinate the scheduling of pre-college programs across campus by convening all coordinators, collecting pertinent dates and information, and ensuring there are no conflicts with orientation activities.

Knowledge, Skills & Abilities

• Ability to successfully plan and implement large scale events.
• Knowledge of orientation planning processes and how it relates to the student transition and matriculation process.
• Knowledge in the field of orientation, transition, and retention or related area.
• Ability to successfully lead and facilitate training and development for undergraduate and graduate student leaders.
• Ability to work collaboratively with students, staff, faculty, and administrators.
• Knowledge of student success strategies, specifically for first time frosh and their parent(s) and family members.
• Ability to effectively train, develop & supervise student orientation staff.
• Skilled in assessment of program and student learning outcomes and ability to adjust programs from feedback.
• Ability to analyze complex data and propose solutions.
• Knowledge to utilize various software applications such as Word, Excel, Google, Outlook, and Internet Explorer with high degree of accuracy and speed.
• Ability to advise individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.
• Knowledge of crisis management, risk reduction strategies, and appropriate responses.
• Excellent oral and written communication skills.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

• Master’s Degree in Higher Education, Student Affairs, or related fields
• 1 to 2 years of programming in orientation, transition, and/or retention experience 
• 1 to 2 years of experience working with parents/families in educational setting
• 1 to 2 years of facilitation/training experience
• 1 to 2 years of supervising or directing work flow of student staff
• Experience in training groups

Compensation

Classification: Student Services Professional IV
Anticipated Hiring Range: $6,320/month
CSU Salary Range: $6,320/month - $9,014/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: April 23, 2025 through May 7, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an equal opportunity employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).