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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Assistant Director for Strategies, Staffing and Systems Management

Apply now Job no: 538207
Work type: Management (MPP)
Location: San José
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)


Job Summary

Under the general direction of the Senior Director, University Housing Services the Assistant Director of Strategies, Staffing & Systems Management is responsible for the development and management of residential management and locking database. This work includes analyzing the needs of the department and structures resources to manage workflow processes including but not limited to electronic system modules, electronic access systems, hiring, and onboarding.  The position leads recruitment efforts including chairing search committees, managing searches, and assisting other search committees.  The position also lead professional development efforts, training, policy development and documentation of policies, processes and protocols.   


Key Responsibilities

  • Manages StarRez database system modules, reports, dashboards and Web Portal including but not limited to room inspection forms, reports, student employment applications, and other system database modules
  • Manages S2 and Doormacaba locking database systems including but not limited to residential access upload, access permissions, access settings, etc.
  • Designs resources including but not limited to user guides, digital walkthroughs, etc. to assist database users with utilization of StarRez and S2 and Doormacaba locking database systems
  • Analyzes and evaluates efficiency of systems providing innovative solutions as fit
  • Facilitates staff trainings necessary for efficient and effective database user experience
  • Designs professional recruitment framework and resources for departmental recruitment processes
  • Facilitates professional staff recruitment processes including but not limited: chairing search committees, application processes, candidate interview experience, selection meetings, etc.
  • Guides the review, documentation and implementation of policies and procedures; coordinate submission of policies to the appropriate administrators for review and approval.
  • Ensures policies are documented  in a timely manner, accessible format, consistent, and compliant with university requirements; maintains a schedule for the routine review and revision of existing policies
  • Leads coordination of department professional development and staff training
  • Develops liaison relationships with other Student Affairs and University departments to coordinate efforts where appropriate.
  • Develops and sustains cooperative working relationships in a diverse environment


Knowledge, Skills & Abilities

  • Excellent written and oral communication skills
  • Ability to develop tactical plans, and prioritize and organize projects to meet deadlines
  • Ability to perform complex tasks involving independent judgment, and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations
  • Ability to identify, develop, and coordinate plans for use of resources and to define procedures for ongoing administration and maintenance
  • Experience in operations and systems analysis; ability to interpret and evaluate results to develop and/or recommend new or revised policies
  • Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating challenges
  • Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies
  • Analytical, evaluative, and objective critical thinking skills and the ability to effectively summarize and present information
  • Working knowledge of various software applications to include word processing, presentations, and spreadsheets and databases
  • Ability to communicate with constituents in a professional and respectful manner


Required Qualifications

  • Bachelor’s Degree in Education, Business, Human Resources, Sociology or a related field
  • Three years full time professional experience
  • Project management experience
  • Database experience
  • Experience hiring and onboarding full time professional staff
  • Policy development experience
  • Experience working in an educational setting


Preferred Qualifications

  • Five years full time professional experience
  • Experience coordinating department projects from development to implementation
  • Experience working with housing database systems
  • Experience working with locking database systems
  • Experience coordinating search processes and chairing search committees
  • Experience working in a higher education setting
  • Experience facilitating staff training and development
  • Experience creating and developing policies



Classification: Administrator I
Anticipated Hiring Range: $5,879/month - $6,694/month
CSU Salary Range: $3,938/month - $11,703/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: April 16, 2024 through April 30, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023