Job Summary

Within one of the nation’s most transformative universities, SJSU’s Student Wellness Center (SWC) fosters student opportunity in a revolutionary way by preparing students to maintain lifelong health and well-being. The Clinic Manager for the Student Wellness Center provides oversight to the delivery of nursing, lab, and radiology services to students in facilitation of the medical services provided through the Student Wellness Center. SJSU’s 37,000 diverse students include undergraduate, graduate, and continuing-education students in online and in-person programs. Under the direction of the Health Services Director, the Clinic Manager has the responsibility for the overall organization, planning, direction, and management of nursing, laboratory, imaging, and end-to-end client care services in the Student Wellness Center to deliver primary and specialty care to SJSU students. The incumbent will also provide direct student services, in order to stay proficient in nursing skills and to model/coach effective service delivery for the nurse team. Working collaboratively across provider and service teams in the SWC is the primary aim of this role. Limited evening, weekend, and/or holiday work may be required. Within a modern health, counseling, and wellness facility, the Student Wellness Center provides medical services with operations similar to those of a large group practice. Among the outpatient medical services are primary and specialty care, evaluation, treatment, and guidance for individual health concerns, family planning, nutrition, mental health, psychiatry, sports medicine, podiatry, and comprehensive campus health advocacy and promotion. Ancillary health services include laboratory, pharmacy, physical therapy, and x-ray. In addition, the SWC provides limited urgent care and referral assistance for employee work-related injuries and may provide first aid to visitors.

Key Responsibilities

• Lead and support nursing, lab, and imaging teams in the effort to align resources and services toward creating open access, removing cultural barriers, and meeting the needs of all student populations from a diversity, inclusion, and belonging perspective
• Guide, develop, manage, and evaluate staff to ensure all students receive high-quality, evidence based, holistic acute and chronic medical services, and mental health support
• Ensure that clinic operations and staff comply with CSU, State, and Federal regulations and law for healthcare operations
• Ensure that clinic operations and staff comply with licensing, certification, and accreditation standards
• Develop and facilitate implementation of protocols, policies, and procedures, ensuring Student Wellness Center is up-to-date with the most current industry trends, standards, and operations
• Perform patient intakes and assist physicians and nurse practitioners providing information, treatments, and procedures

Knowledge, Skills & Abilities

• Ability to effectively establish, strengthen, and/or maintain highly cooperative and collaborative working relationships within a diverse, multicultural healthcare environment among multiple levels of clinical/healthcare professionals as well as students, administrators, staff, and faculty
• Demonstrated ability to apply leadership principles and methods to manage and supervise staff in an ever-changing environment that requires department and staff members to adapt to changing processes, practices, and initiatives
• Ability to manage and provide feedback to professional employees, serving as a mentor and resource for Student Wellness Center personnel
• Ability to react calmly and objectively to remain effective in assessment and response to emergency situations
• Thorough knowledge of general methods, procedures, and practices of an out-patient medical facility
• Thorough knowledge of relevant state, federal, and accreditation standards for an out-patient medical facility including lab, pharmacy, and X-ray
• Thorough knowledge of community resources in medical treatment and public health practices
• Thorough knowledge of nursing methods, procedures, and practices, as well as professional ethics and standards
• Knowledge of software applications used at the Wellness Center. Proficient computer skills with and/or ability to learn a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, online calendaring and email, etc.
• Ability to develop and maintain clinical quality assurance and quality control standards and to perform accurately in a detail-oriented environment
• Ability to organize and plan multiple work priorities and/or projects with fluctuating and time-sensitive deadlines
• Demonstrated ability to engage in strategic planning, developing, and implementing principles, standards, and guidelines to ensure the most effective and efficient delivery of programs and services, such as quality improvement, risk management, and departmental policies and procedures
• Excellent skill in time management of self and associated personnel, and to delegate appropriately
• Ability to maintain confidentiality and appropriately handle sensitive communications with students, employees, and external agencies
• Excellent customer service and public relations skills
• Ability to problem solve highly complex issues using tact and diplomacy over a broad range of high level and sensitive interpersonal situations with diverse personalities, backgrounds, and levels within the organization

Required Qualifications

• A bachelor’s degree in health-related area and/or equivalent experience/training
• Current California Registered Nurse License
• Current Cardiopulmonary Resuscitation Certificate
• Two (2) years’ experience in administration within a healthcare setting
• Three (3) years’ experience in clinical nursing and electronic health record maintenance

Preferred Qualifications

• A master’s degree in health-related area and/or equivalent experience/training
• Two (2) years’ experience leading a clinic nursing staff, including providing work direction, performance feedback, and team development
• Three (3) years’ experience in a primary care setting

Compensation

Classification: Administrator II
Anticipated Hiring Range: $11,200/month - $11,667/month

CSU Salary Range: $4,583/month - $14,713/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest
• Certification

All applicants must apply within the specified application period: November 3, 2023 through November 19, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).