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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Online Student Success Advisor (2 Positions)

Apply now Job no: 527595
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


Job Summary

SJSU Online represents San José State University’s commitment to providing fully online access to higher education for working adult learners striving to advance their education and obtain their bachelor’s degree. The Online Student Success Advisor will support the enrollment, retention, and engagement of SJSU Online students. Under the general supervision of the Managing Director of the SJSU Online Student Success Center, this individual will provide academic advising and success coaching while building relationships with online students, monitoring their academic progress, providing proactive outreach, and connecting students to appropriate University resources to foster student success. Working with the Center team, the advisor also participates in assessment processes, provides professional advising support for recruiting and orienting new students, and supports University initiatives on retention, persistence, and graduation.

This position may work a hybrid telecommuting work schedule, dependent on department need within the State of California. This agreement will be reviewed and must be approved by University Personnel. For additional information on the telecommuting policy, please click here.


Key Responsibilities

  • Provide holistic academic advising and support to online students
  • Implement a proactive advising approach to establish and maintain on-going relationships that include regular meetings, documentation, and tracking of student progress using online tools
  • Assist students with individualized success strategies, including goal setting, time management, study skills, etc.
  • Introduce and orient students to their academic requirements, academic planning tools, and university resources
  • Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals
  • Identify barriers to student success, develop action plans to focus on completion
  • Work with Managing Director to develop and implement strategic communication and outreach plans to help new students navigate the onboarding process
  • Monitor new student online orientation to ensure student engagement and responsiveness to any student questions regarding the onboarding process
  • Work with Managing Director to develop online student related community building events and activities
  • Introduce and orient students to co-curricular resources, events, and communities to help foster a sense of belonging and engagement
  • Assist in the planning, development and implementation of programming efforts and materials that support student success, with special focus on degree completion and online academic success


Knowledge, Skills & Abilities

  • Ability to communicate with constituents in a professional and respectful manner
  • Knowledge of and sensitivity to issues students may face in an online learning environment, particularly in reference to the adult online learner, and degree completion
  • Knowledge of student development theories and principles, retention strategies, and program development
  • Knowledge of CSU and SJSU policies and procedures
  • Knowledge of FERPA and confidentiality guidelines
  • Ability to advise students individually and in groups on routine matters where required
  • Effective communication skills (both written and verbal) with individuals/groups
  • Ability to present clear and concise information
  • Excellent customer-service skills
  • Excellent interpersonal skills are required to effectively establish rapport and work with students, staff, and faculty
  • Must be detail-oriented with strong organizational and programming skills


Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
  • Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience


Preferred Qualifications

  • Master’s Degree in Educational Counseling, Clinical Psychology, Social Work or directly related discipline
  • Two or more years of progressively responsible experience providing academic advising and support to students in a post-secondary setting; a Master’s degree in higher education administration, counseling, social work, or a related field may be substituted for one year of experience
  • Experience in student development theory, outreach practices, and student success services
  • Experience in establishing and maintaining cooperative working relationships within a diverse multicultural environment



Classification: Student Services Professional II
Anticipated Hiring Range: $4,900/month - $5,035/month
CSU Salary Range: $4,610/month - $6,556/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: May 18, 2023 through June 4, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


Post the following information:

  • it is a remote position for California residents
  • there's an expectation to come to campus on the first day to pick up equipment etc

Advertised: Pacific Daylight Time
Applications close:

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Last Updated Apr 11, 2023