Job Summary

The Graduate Enrollment Communication Counselor, under work direction from the Graduate Enrollment Communications Counselor Team Lead, is responsible for communicating with and advising prospective graduate students and applicants on enrollment requirements at San Jose State University (SJSU). The Graduate Enrollment Communication Counselor is primarily responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, culturally diverse, and socially conscious populations of graduate students to ensure enrollment goals are met. As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students’ decisions to apply and attend SJSU. The incumbent primarily provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, and a CRM to help students better understand the application and enrollment processes; but will also support prospective students through some virtual advising, information sessions, and drop-in sessions. In addition, they will represent SJSU at a few graduate recruitment and yield activities, workshops, and events. The objective in all interactions is to provide excellent customer service, accurate information regarding policies and procedures in the expected timeframe, and actively collaborate to establish cordial and collegial relationships with other university staff, graduate program coordinators, and those contacting the Graduate Enrollment Management office.

Key Responsibilities

• Graduate Enrollment Communication and Technology
• Graduate Enrollment Counseling and Advising
• Graduate Enrollment Recruitment Activities, Planning, and Travel
• Assist with general functioning and events at GEM and the College of Graduate Studies

Knowledge, Skills & Abilities

• Ability to advise prospective students, applicants, newly admitted students, college staff, and other partners individually and in group settings on complex related matters; determine courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Demonstrated excellent oral and written communication skills, excellent customer service and public relations skills
• Ability to interpret and apply program rules and regulations
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
• Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools; Ability to learn student administration PeopleSoft, Filemaker, OnBase, CRM, etc. programs
• Ability to learn, implement and adapt to new technology and virtual platforms for communication, recruitment, and yield purposes
• Ability to plan and execute multiple work priorities, organize and plan work and projects
• Ability to perform accurately and consistently in a fast-paced, high-volume environment
• Ability to identify and resolve student concerns with enrollment processes and procedures
• Working knowledge of document types such as transcripts, forms, and test scores
• Knowledge of university enrollment requirements and the graduate application process
• Ability to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students and campus constituents using a variety of media   

Required Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two years of professional experience in one of the student services program areas or in a related field; A master’s degree in a job‑related field may be substituted for one year of the professional experience

Preferred Qualifications

• Bachelor’s Degree Required (Master’s degree in a related-field preferred)
• 2+ years working in a student services position
• Demonstrated experience working in a higher education enrollment management environment, preferably experience working with graduate applicants/students providing education advising and enrollment counseling
• Demonstrated work experience in communicating admissions and or student services policies and procedures to prospective graduate students and university constituents
• Demonstrated excellent written and oral communication skills
• Demonstrated knowledge of PeopleSoft, and customer service-based technology systems or ability to learn or be trained in a broad range of technology systems

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $4,610/month - $5,000/month
CSU Salary Range: $4,610/month - $6,556/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: March 1, 2023 through March 14, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).