Job Summary

Reporting to the Associate Dean of the College of Science and receiving work lead direction from the Operating System Analyst for the College, the Information Technology Consultant provides support for desktop computers and end user computing systems within the College of Science. This position is also responsible for project management and assignments as well as being proactive in anticipating and mitigating potential problems. Working independently under limited supervision, the incumbent is responsible for maintaining the faculty and staff’s computing systems. The incumbent will perform duties which include recommending, configuring and maintaining computer operating systems, general and discipline-specific software applications, desktop hardware, selected peripherals and user accounts and data. The incumbent coordinates the College of Science Network and Computer Science desktop team and provides consistent technical standards and policies to other College computing staff to assure efficiency and system wide availability of online services in support of the goals and mission of the College.

Key Responsibilities

• Monitor College’s Helpdesk tickets to provide timely resolution for problems involving end user systems within the College. Provide computing support to College staff and faculty, and, if needed, students
• Member of the College team that administers and maintains all College computing facilities, instruction and research workstations, computer labs and faculty and staff desktop computers. Responsible for all hardware and software maintenance and security of those machines
• Assist department, faculty/staff in College of Science to update their websites hosted on campus web content management system
• Coordinate projects assigned to the desktop team, assisting with developing policies. Provide guidance, and develop procedures as needed
• Lead and evaluate College IT student assistants as needed
• Advise staff and faculty in selection of hardware and software to meet their needs while factoring in compatibility with existing systems and adherence to College and University standards

Knowledge, Skills & Abilities

• Ability to install, support, securely configure and troubleshoot different types of desktop hardware (PC, Mac), peripherals, operating systems, discipline specific packages and selected software, applications including connectivity and productivity tools
• Solid understanding of Apple and Windows computing hardware, software and operating systems
• Ability to evaluate existing and proposed systems and recommend upgrades and modifications
• Ability to identify and take appropriate action to prevent operating and service problems, performing system preventive maintenance as needed
• Ability to administer a multi-platform computing environment including, but not limited to Installation and configuration of desktop systems in Windows domain environment
• Strong knowledge of Windows domain controllers and Active Directory
• Ability to understand network principles and practices
• Knowledge and understanding of computer security practices for system, network and remote access
• Ability to develop new computing systems to meet changing research and instructional needs
• General knowledge of principles, practices, and techniques used in installing, maintaining, securing and troubleshooting selected productivity and discipline specific software such as Microsoft Office, and Gmail
• Ability to troubleshoot and fix a variety of technical equipment.
• Demonstrated organizational abilities to identify workload, set priorities, assess individual capabilities, and assign work to others
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
• Ability to communicate (orally and in writing) effectively with faculty, staff, and students with varying levels of computer knowledge and understanding
• Must have a strong customer-service orientation
• Ability to work as a member of a team as well as independently with minimum supervision

Required Qualifications

• Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
• Three (3) years of experience supporting information systems and technology

Compensation

Classification: Information Technology Consultant - Career
Anticipated Hiring Range: $7,167/month - $7,683/month
CSU Salary Range: $4,678/month - $11,547/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: February 28, 2023 through March 14, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).