Job Summary

Reporting to the Associate Dean of Academics and under limited supervision of the Director of the School of Information, and receiving work lead direction from the Marketing and Outreach Specialist of the School of Information within the College of Professional and Global Education, the Social Media Coordinator helps oversee the school’s various social media platforms and the overall user experience (UX) of its digital spaces. For social media this includes crafting and designing messaging, posting, and responding to questions and comments as well as working with the marketing and communications team to implement a vibrant and robust social media presence across all channels. The incumbent recommends usability and user experience (UX) of its website and other digital environments. This includes design, information organization, testing, and gathering continuous feedback from users to ensure a high quality user experience when engaging with and seeking information with School of Information digital spaces.

The School of Information (SOI) offers three master’s degree programs (MLIS, MARA, and Informatics), a post-master’s certificate program in library and information science, and an advanced certificate in the strategic management of digital assets and services. These programs serve over 2000 students drawn from California, other US States, Canada and several other countries. All degrees and certificates are delivered 100% online. All communication with students and faculty is conducted 100% online. 

Key Responsibilities

• Designing, posting, and responding to comments across social media platforms
• Planning and developing content and policies that oversee social media activities
• Participation in collaborative team meetings with administration and marketing team
• Research and development into new ways of using social media either in existing platforms or on new ones
• Reviewing and designing/redesigning digital content on website, social media, virtual reality spaces
• User analysis and user testing
• Review information architecture and recommend changes as appropriate
• Review of changes and usability of new refinements and updates including analysis of web metrics

Knowledge, Skills & Abilities

• Thorough knowledge and ability to use social media applications such as Facebook, Twitter, Instagram, TikTok and to quickly become proficient in new social media platforms as they become available
• Ability to perform accurately in a detail-oriented environment
• Ability to maintain confidentiality and appropriately handle sensitive communications
• Thorough knowledge and ability to use software applications, such as: PeopleSoft, Google Apps, MS Office, Qualtrics, Canvas, Zoom, Drupal
• Ability to scale to new platforms as they are introduced
• Knowledge and ability to research, collect, compile, organize, analyze, interpret, and evaluate data and make verbal and written presentations based on these data

Required Qualifications

• A bachelor's degree and/or equivalent training
• Two years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Master’s degree in Library and Information Science
• Experience using a wide variety of social media platforms for recruitment purposes
• Experience in web site design
• Experience using social media tools
• Working experience with researching, analyzing, interpreting, and evaluating data
• Experience with user experience and usability concepts and tools

Compensation

Classification: Administrative Analyst/Specialist - Exempt I
Anticipated Hiring Range: $5,000/month - $5,350/month
CSU Salary Range: $4,170/month - $7,545/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 23 through October 11, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).