Under the direction of the Patron Services Director, this position works an alternative schedule as the Hammer Theatre Box Office Lead, and is responsible for supporting event oversight including ticket builds, processing ticket sales (window and phone), financial reporting and accounting, communication and serving the needs of promoters, clients, and patrons. They will ensure the sales of tickets for events at the Hammer are efficient, accurate, and customer friendly, provide accurate sales and accounting reporting, respond to customer service inquiries to ensure highest quality guest experience, monitor all event ticketing and seating functions for inclusivity and ADA compliance. They will recruit, hire, train, schedule and mentor student assistants in all aspects of running a theatre box office, and ensure events are appropriately staffed. Working with marketing and promotion stakeholders, they will coordinate and disseminate event information.
- Box Office Lead - recruit, hire, train student assistants, build and maintain ticketing for events, inventory oversight, patron communications (window, phone, email), respond to patron inquiries. Set customer service standards for quality guest experience, inclusivity and ADA compliance.
- Financial and accounting oversight - ensure cash handling policies and procedures are followed, reconciliation and accounting of tickets sales for each event, cash deposits, and weekly bursar department deposits.
- Event Oversight - Liaison with clients and stakeholders, be on-site to oversee box office service for all events, oversee scheduling to provide additional event coverage as needed, provide ticketing and financial reporting. Collaborate with internal departments to facilitate smooth operations for events.
Knowledge, Skills & Abilities
- Ability to interface with clients, patrons, and colleagues in a professional, collegial manner
- Demonstrated ability to communicate, coordinate, and execute optimal customer service initiatives
- Ability to maintain, monitor and guide ongoing ticket seller training
- Demonstrated ability to persuasively and effectively communicate in writing, in person, by telephone or by email with external and internal customers
- Demonstrated ability to define, measure, and manage event projects and resolves matters associated with event management, to ensure ideal results.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong supervisory and leadership skills
- Knowledge of box office ticketing systems, preferably VBO (Virtual Box Office)
- Experience with event management software such as VenueOps, When I Work
- Experience in cash handling
- Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel)
- Ability to sell tickets from an online, cloud-based ticketing system, either in person or over the phone
- Knowledge of performing arts venues front-of-house operations
- Demonstrated ability to develop, communicate, write and monitor policy, procedures and standards for box office operations
- Completion of a high school program or its equivalent
- One year of experience in an office environment
- Undergraduate degree in performing arts, hospitality or business
- 1-3 years’ experience working in a presenting or university theatre environment
- Experience with VBO ticketing system
Classification: Administrative Support Assistant - II
Anticipated Hiring Range: $3,200/month - $3,467/month
CSU Hiring Range: $3,120/month - $4,592/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: June 8, 2022 through June 22, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to firstname.lastname@example.org.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at email@example.com.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at firstname.lastname@example.org.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).