Reporting to the Manager, Payroll and Employee Support Services and receiving work lead direction from the Benefits Lead, the Benefits Services Analyst performs duties under general supervision, but works independently to provide benefits support for all university employees. The incumbent develops, plans and implements benefit programs, guidelines and participates in special projects in support of the Unit.
- Perform the full range of work related to the administration of employee benefits, leave and retirement programs.
- Research, analyze, and resolve benefit related problems ranging from routine to moderate complexity.
- Maintain data in automated information systems, and generated reports as requested.
- Prepare and process various benefit plan documents and information.
- Maintain confidential employee benefit files and records.
- Certify pertinent information in MyCalPERS.
- Maintain and key data into PIMS for the Affordable Care Act (ACA) for all employees.
- Establish and maintain business relationships with various vendors, insurance carriers, and State agencies utilized to investigate benefit related discrepancies.
- Interact with campus employees on a daily basis to resolve a variety of benefit related issues in a timely manner.
- Provide benefits expertise and services to retiring university employees.
- Work with third party administrators and insurance carriers to resolve employee benefit issues.
- Participate in the new employee benefits orientation process.
- Prepare and or assist in all aspects of annual Open Enrollment period as well as campus Benefits Fair.
- Participate in benefits program related projects on a seasonal and or cyclical basis as assigned.
Knowledge, Skills & Abilities
- Thorough knowledge of general HR methods, procedures and practices
- Working knowledge of software applications
- Strong oral communication skills
- Excellent customer service and public relations skills
- English grammar, business writing, punctuation and spelling skills
- Ability to learn employee health benefit plan administration practices and procedures
- Ability to define problems, establish facts, collect data, draw valid conclusions, and to effectively present information when responding to questions from internal and external customers
- Ability to establish and maintain business relationships with providers
- Ability to interpret technical procedures or regulations related to typical health plan and leave programs
- Ability to compose and appropriately format correspondence and reports
- Ability to learn and establish expertise with MyCALPERS, PIMS, and PeopleSoft HR software
- Ability to handle multiple work priorities
- Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
- A bachelor's degree and/or equivalent training
- Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
- Two years of progressively responsible full-time benefits administration or employee leave program administration experience
- Experience in benefits administration in the CSU system or any other benefits administration experience
- Experience with PIMS, PeopleSoft/Oracle, MyCALPERS databases
- Experience delivering presentations, training and orientations
- Two years of customer service experience, where handling of sensitive and confidential matters was required
Classification: Administrative Analyst/Specialist - Nonexempt
Anticipated Hiring Range: $4,818/month - $5,000/month
CSU Salary Range: $3,288/month - $6,347/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: July 27, 2022 through August 11, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to email@example.com.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
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All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at firstname.lastname@example.org.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at email@example.com.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).