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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at and questions may be sent to

Instructional Designer (2 Positions)

Apply now Job no: 506546
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology


Job Summary

The Instructional Designer supports San José State University’s commitment to increase online access to higher education for working adult learners, particularly focusing on providing students from historically underserved communities with opportunities to advance their education and obtain their degrees. The Instructional Designer will support the effective use of current and emerging technologies to develop innovative and engaging e-learning environments as part of SJSU Online, a fully remote academic program that provides opportunities for students with some college credits to earn a bachelor's degree. The Instructional Designer works to enhance the faculty’s pedagogical understanding of technology in e-learning environments and serves as an advocate for institutionalizing e-learning within the culture and administration of the University. The incumbent will work in close collaboration with faculty, SJSU Online Colleagues, and other campus units to design and develop high-quality online courses that reflect best practices.


Key Responsibilities

  • Consult with faculty and staff to adapt existing courses and programs for online delivery and other forms of e-learning.
  • Design and develop online instructional materials that support academic courses/programs grounded in sound educational theory and best practices in instructional design.
  • Create instructional course content in collaboration and partnership with faculty, departments, SJSU Online Staff and other stakeholders.
  • Work with faculty to develop teaching and learning environments that emphasize active learning and incorporate appropriate instructional technologies.
  • Create and facilitate the creation of accessible and inclusive instructional materials.
  • Design, develop, and maintain course templates within the learning management system for different SJSU Online programs
  • Leverage the learning management system and/or other instructional technologies to serve the educational and administrative community with resources in support of instruction.
  • Maintain certifications in Quality Assurance best practices (e.g., Quality Matters) and review all courses designed annually.
  • Assist with conducting course design feedback/evaluation processes.
  • Submit courses and assist with program reviews toward Quality Matters and/or Online Learning Consortium Certifications.
  • Coordinate with other SJSU Online Staff to share feedback and make course updates.
  • Assist with marketing and outreach efforts related to faculty and student professional development opportunities offered.
  • Generate reports and analysis for the Senior Director.
  • Support e-learning by designing, developing, and implementing tools and resources for students.
  • Conduct online workshops and support online course events for faculty related to using different department-supported technologies.
  • Conduct testing, provide troubleshooting, and develop accompanying technical reference materials (text and media content) for instructional technologies.
  • Assist with helpdesk tickets from email and online ticketing systems.
  • Provide telephone and online (e.g., email, web-conferencing) contact for administrative and educational support and solutions.


Knowledge, Skills & Abilities

  • Thorough knowledge in using learning management systems and other instructional technologies, as well as, knowledge of software administration.
  • Ability to understand, analyze and diagnose faculty, staff, and student needs and translate these needs into instructional solutions.
  • Knowledge of best practices in quality assurance in online course design.
  • Proficiency and hands-on experience in web and mobile technologies.
  • Ability to enhance web-based courses with knowledge of best practices and e-learning principles.
  • Thorough knowledge and demonstrable skills in applying a variety of software applications and web-based authoring and publishing systems: e.g., Camtasia, Photoshop, HTML editors, Zoom, Microsoft Office, etc.
  • In-depth knowledge of systems analysis and development, applications programming, and database analysis.
  • Ability to design and develop user-friendly interfaces that comply with accessibility as defined in Section 508.
  • Strong written and oral communication skills.


Required Qualifications

  • Bachelor’s Degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
  • Three years of experience supporting information systems and technology


Preferred Qualifications

  • Master’s Degree in a related field
  • Experience in educational technology, instructional design, distributed learning, or an equivalent discipline
  • Experience using Learning Management Systems
  • Experience with technical information systems and application program packages
  • Experience and a working knowledge of common software application packages used in higher education teaching
  • Experience in course development and design
  • Experience in a team-based environment
  • Experience in conducting workshops in higher education



Classification: Information Technology Consultant – Career
Anticipated Hiring Range: $5,500/month - $5,800/month
Salary Range: $4,372/month – $10,792/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: November 4, 2021, through November 24, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). 


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Last Updated Sep 13, 2021