Job Summary

Under limited supervision of the Senior Associate Registrar for Systems and Technical Innovation, the Registrar Systems Analyst (RSA) is responsible for providing overall functional support for the Student Records module within PeopleSoft-Campus Solutions, the student information system of record for San José State University. The RSA is an expert who understands the business processes of the Student Records module and its data structures and functional needs of the Office of the Registrar. The position serves as a Subject Matter Expert (SME) for the module, including adaptations/modifications made by the CSU’s Common Management System (CMS) or San José State. The RSA’s responsibilities include but are not limited to, the review and analysis of various functionalities in the student records module, maintenance of the university’s registration and grading systems, management of query tools, and the analysis, testing, implementation of technical updates, and continual process improvements. The Registrar Systems Analyst acts as an interface between Information Technology (IT) and the functional area, providing module configuration, testing coordination and support, and escalating technical issues and change requests as needed. The RSA works independently to coordinate projects and has the ability to adjust priorities as necessary.

Key Responsibilities

• Serves as subject matter expert (SME) for the student records module in PeopleSoft to ensure data integrity and effective integration across all functional areas of the student information system (SIS)
• Performs overall business analysis and daily systems functional operations, including maintaining automated processes and scheduled processes (daily, weekly, monthly, semester, and annually)
• Develops, maintains, and executes a testing program for patches, fixes, bundles, releases, and upgrades prior to implementation in the production environment
• Uses ingenuity and innovation to conceive/develop new approaches and solutions to address complex problems and resolve issues
• Develops automated processes and reports to reduce human error, support accuracy, and improve data access/timeliness
• Participates in SIS process reviews and fit/gap analyses as needed
• Assists the Office of Institutional Research and Strategic Analytics in required enrollment reporting to the Chancellor’s Office
• Responsible for batch data reporting to the National Student Clearinghouse (NSC), ensuring accurate data submissions while minimizing required manual corrections
• Creates and maintains detailed and accurate documentation for the PeopleSoft module and develops business process documentation
• Updates and trains Office of the Registrar teams on technical changes from updates or process changes and how the changes affect the workflow of these operational teams

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Excellent written and oral communication skills
• Proficiency in using computer applications, including databases, word processing, spreadsheets, and presentation software
• Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals
• Demonstrated competence in interpreting and communicating procedures, policies, information, ideas, and instructions
• Excellent analytical skills to interpret written material and oral requirements, draw conclusions, and make recommendations
• Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions
• Thorough understanding of relational databases, specifically PeopleSoft Campus Solutions (SIS)
• Advanced Knowledge of SIS administration, student records module, PS query/crystal reports, and people tools
• Ability to troubleshoot system-related issues
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions
• Ability to handle multiple priorities and manage multiple projects
• Ability to apply independent judgment, discretion, and initiative to address problems and develop practical and creative solutions
• Ability to exercise initiative, flexibility, good judgment/discretion, and work well both independently and as part of a team
• Ability to develop, train, and mentor peers in understanding data and data interpretation

Required Qualifications

• Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
• Three (3) years of experience supporting information systems and technology

Preferred Qualifications

• Bachelor’s Degree
• Five (5) years of experience supporting student information systems and technology in higher education
• Five (5) years of work experience with PeopleSoft Campus Solutions
• Proven ability in creating and delivering reports from large relational database management systems
• Strong understanding of query tools and SQL/SQR
• Demonstrated ability to train end-users in imaging workflow processing and troubleshooting techniques
• Demonstrated ability to create documentation in workflow mapping, navigation tutorials, and web-based training formats
• Knowledge of networking protocols and network management principles, enterprise content management principles, network security issues and solutions, and best practices

Compensation

Classification: Information Technology Consultant – Career
Anticipated Hiring Range: $7,162/month - $7,500/month
CSU Salary Range: $4,912/month - $12,124/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: March 19, 2024 through April 2, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).