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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at and questions may be sent to

Director of User Experience

Apply now Job no: 506471
Work type: Management (MPP)
Location: San José
Categories: MPP, At-Will, Full Time, Library


Job Summary

The University Library Director of User Experience implements services, spaces and technology in support of library operations and transformations, providing a vision for library innovation, defining priorities, and making strategic recommendations related to services and technologies. The Director provides leadership, planning, administration, and supervision for all aspects of the User Experience and User Solutions Units’ work including the Unified Service Point (USP), access/user experience services, web services, Student Technology Training Center, Late Night Tutoring, Media Services, Student Computing Services, and various technology labs. The director serves as the appropriate administrator for 17 full- and part-time staff and faculty. This position works closely with San Jose Public Library to design and implement innovative joint ventures at the joint Dr. Martin Luther King, Jr. Library and serves on SJSU IT’s extended leadership team.


Key Responsibilities

  • Coordinates the development and implementation of services, programming, activities and projects designed to improve the overall user experience in the library.
  • Provides leadership in developing relationships with the library’s diverse user communities and gathering information regarding the needs and priorities of these user communities.
  • Provides leadership and direction to the User Experience and User Solutions Units and plans for effective utilization of monetary, personnel, facilities and technological resources to enhance service and/or to maximize productivity.
  • Provides strategic advice and recommendations related to user experience. Including: Methodologies for performing needs assessments and usage/static analysis to determine needs and priorities; Trends in user-centered designs and design thinking in physical and virtual spaces; and Trends in virtual UX testing.
  • Provides strategic advice and recommendations related to digital services, emerging technologies, and front-end user systems. Including: Digital humanities and digital scholarship; Data and research management systems; OneSearch Discovery system; Library’s Web and Mobile presence; and Learning Management System integrations such as Leganto.
  • Identifies emerging technologies, services, and spaces that enhance teaching, learning, research and scholarship for potential library implementation.
  • Manages and evaluates unit operations, programs, and services to ensure their effectiveness to students and faculty and to other departments within the library.
  • Directly supervises, trains, coaches, and motivates employees to perform and meet the goals of the library, SJSU IT and the university.


Knowledge, Skills & Abilities

  • Strong commitment to staff engagement and development, including recruitment of a diverse workforce
  • Ability to lead teams effectively and promote a spirit of collaboration within an organization unit.
  • Demonstrated ability to analyze requirements, resolve issues, plan for future innovations, recommend and implement strategic initiatives
  • Ability to effectively build relationships, present information and respond to questions from groups of managers, customers, and the public
  • Demonstrated commitment to user-centered services for all constituencies.
  • Functional expertise and demonstrated success in developing and implementing projects and programs for library information technologies
  • Knowledge and understanding of current trends in library and educational technology in higher education
  • Ability to handle multiple work priorities, organize, lead and plan work and projects.
  • Ability to manage department budgets and allocations
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies


Required Qualifications

  • MA or MLIS degree from an ALA-accredited graduate school or equivalent in training and experience
  • Minimum 4 years of significant, progressive management and supervisory experience in an academic library, research institute, or higher education setting
  • Demonstrated record of innovation in developing, implementing, or promoting library and/or academic public services
  • Demonstrated knowledge of and experience in implementing and supporting library and/or academic technologies and digital services
  • Demonstrated excellent oral, written and interpersonal communication skills


Preferred Qualifications

  • Demonstrated knowledge of library technology trends and platforms
  • Demonstrated knowledge of or experience in managing library access and/or public services units
  • Demonstrated knowledge of and experience with circulation services, ILS databases, and discovery systems, preferably Alma and Primo
  • Demonstrated knowledge of and experience with Islandora, Drupal and/or SpringShare product suite
  • Demonstrated knowledge of standard information technology and information security
  • practices in a library or academic setting
  • Demonstrated knowledge of customer service principles and demonstrated experience with working with diverse clientele in a busy service-focused environment
  • Ability to work collegially and to interact effectively with all internal and external constituencies
  • Ability to work independently and collaboratively
  • Ability to build and maintain teams and positive workplace culture, and foster an environment of diversity and inclusion
  • Excellent organizational skills, proven problem-solving ability, and flexibility



Classification: Administrator II
Hiring Range: Commensurate with experience

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: November 9, 2021 through November 28, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Sep 13, 2021