Job Summary:

Provides excellent customer service and communicates established university policies and procedures to students, faculty, and staff. Under general supervision, accurately posts cashiering entries to student accounts and the general ledger and assist with the disbursement of various checks.

Responsibilities:

Student Account Support & Customer Service:

- Apply general knowledge of financial record-keeping methods, procedures, and practices to support student account operations. Serves as the point of contact for student account inquiries by providing customer service in person, by phone, email, and zoom. Communicates established university policies and procedures related to student accounts to resolve problems. Refers complex issues to appropriate staff as needed.

- Under close supervision, use the Student Finance system to release holds, review entries such as aid, charges, and payments, and answer inquiries pertaining to students' accounts.

 Cashiering and Payment Processing

- Performs routine cashiering duties, including processing payments, posting salary advances, accepting departmental deposits, reconciling cash drawers, and preparing the daily deposit.

- Assists with the disbursement of Master and Student Assistant payroll, and various other checks. Includes filing signature authorization forms.

Other classification related duties as assigned.

Minimum Qualifications: 

Experience: Equivalent to one year of clerical accounting or financial record-keeping experience which has provided the above knowledge and abilities.

Education: Any combination of education and experience which provides the required knowledge and abilities.

Required Qualifications

Knowledge:

General knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices.

Abilities:

Ability to review financial documents for accuracy, completeness, validity, and adherence to standards; compute and post numbers rapidly and accurately; maintain files and records; identify, trace, and correct errors; follow directions; interpret and apply written rules and regulations; establish and maintain effective working relationships with others; exercise tact, courtesy, alertness, and good judgment in responding to others; use current computer word processing and spreadsheet software programs, web browsers, query tools, integrated financial systems
and/or other types of records management systems, such as student accounting, cashiering and student financial aid; and read and write English at a level appropriate to the position.

Preferred Qualifications

· Experience working in higher education, student services, or public sector finance.
· Familiarity with student financial aid, cashiering operations, and FERPA compliance.
· Effective oral and written communication skills
· Microsoft Windows Office experience including Word, Excel, and Outlook email software
· Peoplesoft Enterprise Systems
· Cashnet/Transact Payments

Compensation and Benefits:

Anticipated Hiring Steps: $3, 738.00 - $3, 967.00 per month (Step 1 - Step 4)

Classification Steps: $3, 738.00 - $5, 446.00 per month (Step 1 - Step 20)

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.         

Staff: The application deadline is: December 4, 2025

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act