CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under direct supervision, the IT Consultant ensures that Physical Plant Management (PPM) technology infrastructure operates efficiently and reliably. You will work hands-on with a wide variety of systems, respond quickly to technical issues, and provide guidance that ensures daily operations are seamless. Collaboration, problem-solving, and customer service are central to this role.

• Provides technical support for the PPM community regarding enterprise technology — responds to service requests, troubleshoots challenges, and offers solutions that meet operational needs.
• Installs, troubleshoots, and decommissions hardware (e.g., PCs, Macs, tablets, printers) and software applications (e.g., Microsoft Office Suite, Adobe Acrobat) — ensure equipment and applications are deployed and maintained for optimal performance.
• Supports various operating systems such as Windows, macOS, iOS, and Android — delivers responsive support across multiple platforms used by staff.
• Configures and manages network tools like SCCM and Jamf — maintain secure and efficient device management systems.
• Installs network hardware, such as switches, in telecom racks and patches network connections to endpoints — support the integrity and reliability of network infrastructure.
• Assists with specialized applications and hardware such as MetaBIM, CCTV systems, radios, and alarms to ensure critical systems remain functional.
• Trains staff on first-tier technology use and develops clear documentation to help users succeed.
• Manages inventory and asset documentation so equipment is accounted for and ready when needed.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser:  https://mycsun.box.com/s/ojv6a9f9ilys6q0609re0ptcaxebhiar

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a related field.
• Certification training and applied experience may be substituted for the required education, on a year-for-year basis.
• Equivalent to six months of full-time computing experience, which includes knowledge of relevant hardware, software, maintenance, and user support.
• Work experience in Technical Support/ Customer Service environment and/or related field, and experience creating and maintaining web pages preferred.

Knowledge, Skills, & Abilities

• Comprehensive knowledge of enterprise hardware, software, and operating systems, including Windows, macOS, iOS, and Android. Skilled in installing, troubleshooting, and decommissioning devices and applications, configuring network tools such as SCCM and Jamf, and resolving issues efficiently in both routine and urgent situations.
• Strong ability to communicate technical information clearly to diverse audiences, both in person and over the phone. Adept at managing multiple service requests, maintaining accurate IT ticketing records, and collaborating effectively with customers, colleagues, and vendors to ensure timely, high-quality support across campus.
• Ability to deliver clear, effective technology training through both formal and informal sessions, adapting to different learning styles. Skilled in developing accurate, user-friendly documentation and providing consultative guidance on software and hardware solutions that meet operational needs.
• Knowledge of and adherence to organizational policies, safety programs, and regulatory requirements. Proficient in managing inventory and computing assets, maintaining precise records, and ensuring workspaces are prepared for optimal use. Capable of cross-training colleagues and acting as a subject matter expert when needed.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: Information Technology Consultant / 0420 / 1
• The anticipated HIRING RANGE: $4094 - $4830 per month, dependent upon qualifications and experience. The salary range for this classification is: $4094 - $7881 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. 

General Information

• Applications received through September 3, 2025 will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.