Unified Communications Support Technician
(Information Technology Consultant - Career)

INTERNAL APPLICANTS ONLY

Compensation and Benefits

Anticipated Hiring Salary Range: $5,400 - $5,950 per month

Full CSU Classification Salary Range: $5,158 - $12,730 per month

• This is a full-time, probationary, exempt position.
• Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Under the general direction of an appropriate administrator or the guidance of another recommended Information Technology (IT) professional, the Unified Communications Support Technician is primarily responsible for maintaining, installing, and configuring both Zoom Phone (all features) and the analog phone systems.  Work includes configuring/programing, designing, monitoring, and maintaining the communications platform. The incumbent at this level works independently and possesses the experience to be fully proficient in performing most or all the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, and developing practicable and thorough solutions, and using effective communication and listening skills.

Key Qualifications

• Knowledge of:
  • Unified communications, network, server, and telecommunications to aid in the design, configuration and implementation of unified communications systems and applications.
  • Practices, methods, and equipment used in installing, maintaining, and testing various types of electronic equipment. 
  • Communications and electronic theory and its application to an enterprise communications system.  
  • Safety regulations and pertinent rules, regulations, and requirements.
• Skill/Ability to:
  • Excellent analytical, verbal, and written communication skills.
  • Excellent ability to work and communicate with technical and non-technical audiences.
  • Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.
  • Maintain vendor relationships to ensure responsiveness and quality.
  • Resolve impaired service conflicts.
  • Appropriately maintain confidentiality of data files, data elements, and personal information.
  • Ability to integrate multiple applications and/or systems.
  • Read and understand plans, blueprints, and schematics of electronics equipment.
  • Makes design modifications and repairs to systems and equipment.
  • Analyze electronic problems and recommend an effective course of action.
  • Effectively organize and manage multiple tasks in a fast-paced team-oriented environment.
  • Interpersonal and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines.
  • Create and maintain program records and provide data for review in developing and implementing strategies to meet programmatic goals and enhance processes.
  • Apply independent judgment to make decisions, interpret, and apply a wide range of policies and procedures.
  • Research, analyze and provide recommendations for a wide range of administrative problems related to day-to-day work unit and program operations.
  • Work in a collaborative, team environment with various technical and non-technical people in the organization.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Equivalent to a bachelor's degree in computer science, information systems, business, or related discipline.
• Three years of related professional level experience.
• Based on specialized assignments, this position may also require a background in computer operating systems, network functions, and/or telecommunication switching systems.
• Experience with unified communication processes and solutions.
• Experience providing support and operations with on-premise and cloud-based service platforms.
  • Specialized Skills:
    • Working knowledge of analog phone systems (including physical plant / wiring).
    • Ability to troubleshoot cabling issues.
  • Preferred Skills:
    • Experience in higher education, preferably in areas with technology in teaching, learning, and/or administrative systems.
    • Experience creating technical solutions using technology frameworks and various hardware and software systems.
    • Proven success maintaining effective working relationships with various levels of campus stakeholders.
    • Excellent emotional intelligence and self-awareness.
    • Proficient with software-based Unified Communication (Zoom, Microsoft Teams, etc.) and how they integrate with leading hardware vendors such as Audio Codes and/or Grand Stream, Ramtel, etc.
    • Working knowledge of Zoom (Meetings, Webinars, Phone, etc.).
    • Ability to train/teach users various functions of Zoom (how to: use the phone, install client, etc.).

Department Summary

Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information.

Deadline & Application Instructions

Applications received by October 8, 2024 will be given full consideration by the search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to hr@csufresno.edu.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)