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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Parent and Family Programs Coordinator

Apply now Job no: 537970
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)


Job Summary

Reporting to the Director, New Student and Family Programs, the Parent and Family Program Coordinator performs duties under general supervision and takes work lead direction from the Assistant Director, New Student and Family Programs. The incumbent will lead the coordination of orientation programs, with specific focus on parent and family member programming and resources that support student success and university affinity. This coordinator will provide support to the transition of first year students by leading the development of Parent/Family Orientation programs, Parent and Family Weekend, the SJSU Family Advisory Board and its committees and projects. The coordinator will also lead administrative components for the department including the development of an academic planner for students and parents/families, parent/family newsletters and parent portal, and parent and family webpages.


Key Responsibilities

  • Support programmatic efforts during Frosh and Transfer Orientation, including but not limited to set up, assisting with morning/debrief meetings, providing effective customer service to all participants, and facilitation of sessions.
  • Assist with the assembly and creation of parent and family program materials (e.g., giveaways, daily schedule of events, handouts, evaluations, planners, promotional materials, etc.).
  • Develop and facilitate Parent/Family Orientation sessions including programs that take place 45% concurrently with Frosh/Transfer Orientation as well as evening, off-site, and online programs, in collaboration with campus partners and the Family Advisory Board.
  • Communicate with campus partners to confirm participation of guest speakers and panelists for Parent/Family Orientation sessions and any other parent and family programs.
  • Lead parent/family programming during move in days/opening weekend, open house, yield events, and other programs as directed by the Program Director.
  • Serve as direct point of contact for Family Advisory Board members, officers, and committee leads as directed by the AVP for Student Transition and Retention Services.
  • Communicate with Family Advisory Board members to confirm participation at department events and meetings (i.e., Parent/Family Orientation sessions, Admitted Spartan Day, Parent and Family Weekend, Open House).
  • Support parents and family members during the academic school year, responding to emails/calls.
  • Organize, edit and coordinate the parent and family portal, manage the newsletters and offer webinars for parent and family members.
  • Update and maintain the parent and family department website pages, parent and family outreach and marketing, and the parent and family handbook.
  • Support department staff to answer phone calls, respond to emails, and welcome guests who visit the department.
  • Assists with training programs for undergraduate student staff to be properly oriented and integrated into the work of New Student and Family Programs as it relates to parents and families.
  • Supervise student parent liaison and serve as work lead for student staff supporting parent/family programs during summer orientation.


Knowledge, Skills & Abilities

  • Ability to successfully plan and implement large scale events
  • Knowledge of orientation planning processes and best practices
  • Knowledge of parent/family needs and trends in higher education
  • Ability to provide high quality customer service in a high demand environment
  • Ability to work collaboratively with students, staff, faculty, and administrators
  • Knowledge of student success strategies, specifically for first time frosh and their parent(s) and family members
  • Ability to work collaboratively with a team of student and professional staff
  • Skills in development of student learning outcomes and the assessment cycle
  • Strong fiscal, administrative, and organizational skills.
  • Excellent communication skills, both orally and in writing, including the ability to compose business correspondence, edit and use correct spelling, punctuation and grammar.
  • Knowledge and ability to utilize various software applications such as Word, Excel, Google Drive, and Internet Explorer with high degree of accuracy and speed.
  • Ability to maintain strict confidentiality at all times.
  • Demonstrated knowledge of orientation program development and major campus program planning; working knowledge of other student services programs.
  • Demonstrated ability to create programs that are responsive to a diverse and multicultural environment.
  • Ability to work flexible hours. Some evening and weekend hours are required.
  • Knowledge of crisis management and risk reduction strategies and appropriate responses.
  • Ability to communicate with constituents in a professional and respectful manner


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
  • Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Preferred Qualifications

  • Master’s degree in Counseling, Higher Education, or Student Affairs.
  • Experience with orientation programming.
  • Experience working with parents and families in a higher education setting.
  • Strong administrative skills.



Classification: Student Services Professional III
Anticipated Hiring Range: $5,025/month - $5,276/month
CSU Salary Range: $5,025/month - $7,159/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: April 26, 2024 through May 12, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023