The Enrollment Analyst functions independently under the general supervision of the Associate Vice President (AVP). The Enrollment Analyst is responsible for supporting and enrollment initiatives including, facilitating communication amongst internal and external departments and divisions; management of student cases; coordinating enrollment planning and associated committees and general operational support for the AVP. In addition, this position will analyze student data to facilitate decision-making, policy development, program review, communication initiatives and planning activities with the division and University. The Enrollment Analyst is responsible for identifying, collecting and analyzing data to facilitate decision-making, policy development, program review, and planning activities with the University. Other responsibilities for the Enrollment Analyst in support of the Associate Vice President for Enrollment includes, management of student cases; communication amongst internal and external departments and divisions; coordinating enrollment planning and associated committees and general administrative support.
- Participates in Enrollment Management interdivisional committees responsible for facilitating admitted students’ progression through the intent to enroll, orientation, testing and enrollment process
- Analyzes student data to identify and provide lists of student cohorts to facilitate the administration of a strategic communication plan
- Facilitates various processes and cycles within enrollment areas (i.e., admissions cycle, financial aid cycle, graduation processes, etc.)
- Leads, trains, and communicates methods and procedures for statistical analysis and reporting
- Interprets enrollment related data and market/population data to create planning documents and projections
- Prepares information to assist with the analysis of recruitment, retention, and yield strategies in collaboration with other units in Enrollments Management (Financial Aid & Scholarship, Office of the Registrar, Undergraduate Admissions & Evaluations, Student Outreach and Recruitment, and the Enrollment Management Technical Implementation & Communications
- Utilizes campus resources, the web, the Chancellors Office, historical files, policy files, etc. research and compile information for special projects and problems as assigned by AVP
- Prepares and distributes reports related to each phase of the enrollment funnel
- Provides enrollment projections and predictive analytics based on data collected in Enrollment Management processes
- Manage and resolve student support cases escalated to the AVP
- Monitor student/parent inquiries for the AVP via email, walk-in, phone calls and referrals for student cases
Knowledge, Skills & Abilities
- Ability to communicate with constituents in a professional and respectful manner
- Excellent working knowledge of enrollment management strategies, processes and methods (i.e., Recruitment, admissions, records and registration, financial aid, etc.)
- Thorough understanding of the enrollment funnel, enrollment terminology (i.e., FTEs, retention rate, continuation rate, yield, etc.)
- Good understanding of the various processes and cycles within enrollment areas (i.e., admissions cycle, financial aid cycle, graduation processes, etc.)
- Adhere to the Family Education Right to Privacy Act (FERPA) and Information Security policies of the university and division. This position is required to access confidential students’ information (e.g. enrollment data and student support cases). Additionally, the position is involved in enrollment planning and reporting activities which may be deemed confidential by the AVP or VP.
- Ability to analyze student data to identify student cohorts as they progress through a process
- Advanced skill set with Microsoft Office tools (Word, Excel, PowerPoint)
- Advanced knowledge of PeopleSoft Student Administration from a business user perspective
- Advanced knowledge of Customer Relationship Management (CRM) functionality
- Demonstrated experience creating, organizing, tracking, and reporting recruitment, admission and enrollment related data
- Must be able to interact with a variety of internal partners across campus and within Enrollment Services, communicating effectively and professionally
- Ability to carry out very complex assignments without detailed instruction
- Must plan and execute multiple work priorities, organize and plan work and projects without detailed guidance
- Ability to maintain confidentiality and appropriately handle sensitive communications with staff and external agencies.
- Ability to communicate clearly in writing; effectively compile and present ideas/concepts in written or presentation formats.
- Knowledge of FERPA policies and how they affect data distribution
- Ability to understand complex processes in Enrollment Services to identify opportunities for data collection to inform process improvement
- A bachelor's degree and/or equivalent training
- Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
- Master’s degree in higher education, business, economics, or a related field
- Demonstrate knowledge of: Common Management System (CMS), Congos (Institutional Data Warehouse), Adobe Professional (creation of PDF files, presentations, portfolios), College Board (SAT scores, ACT scores, Demographics), XAP, Hobsons (marketing and communication software), National Student Clearinghouse (student tracking data and validation), and Optix (data transmittal and viewing software)
- Expert-level proficiency with Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
- Experience with program planning and assessment at department, division, and university levels
Classification: Administrative Analyst/Specialist – Exempt II
Anticipated Hiring Range: $6,125/month - $6,582/month
CSU Salary Range: $5,022/month - $9,083/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: May 30, 2023 through June 13, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to email@example.com.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
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Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at firstname.lastname@example.org.
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Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).