Reporting to the Director of Graduate Enrollment Management, with limited direction from the Director of Graduate Admissions and Program Evaluations, the Business Analyst will perform a full range of complex tasks related to process support with technical analysis and implementation for Graduate Enrollment Management (GEM), Graduate Admissions and Program Evaluations (GAPE), and the College of Graduate Studies (CGS) at large.
Working independently but under general supervision, the incumbent is responsible for analysis, communication, and project management to implement and enhance technology as assigned in order to effectively and efficiently achieve strategic administrative and operational goals for graduate recruitment, admissions, enrollment, and overall graduate student success. They will collaborate and meet with other business analyst groups to facilitate communication amongst internal and external units to ensure successful technical implementation and enhancements of key graduate support systems including, but not limited to, CRM implementation, PeopleSoft upgrades/enhancements, Cal State Apply enhancements, OnBase enhancements, and future technical and communication initiatives. This requires analyzing existing business processes associated with graduate support technology, developing and coordinating requests for enhancements to our existing systems, assisting the business side in implementing new functionality and systems, developing and delivering documentation and training as it relates to technology, and supporting users with software-related processing issues.
The Business Analyst will assist in maintaining accurate and transparent documentation of the technical processes and workflow in order to maintain levels of efficiency and quality service.
- Proactively work with GEM and GAPE Director, and CGS at large, to assist with design and develop technical resolutions to operational inefficiencies; communicate resolution and other critical information to users.
- Learn and train new functionality as required and identify possible effects on operations.
- Maintain knowledge of the business user side of modules in PeopleSoft to provide expertise to team members and leadership.
- Coordinate and participate in testing of new software releases and campus-initiated customizations.
- Participate in system-wide process reviews and fit/gap sessions as required.
- Review needs of business users to determine if additional training/document is necessary.
- First point of contact for assigned software related issues; identify problems with the software and coordinate appropriate resolution.
- Lead process design sessions and reviews/implementations of new functionality for enterprise applications, including custom modules and system wide changes (systems include but not limited to PeopleSoft, SAMI, FileMaker, OnBase, Cal State Apply, CRM implementation, and future technical and communication initiatives).
- Analyze Business Processes to Coordinate Technical Solutions for Business User Side.
- Create Documentation and Provide Training.
Knowledge, Skills & Abilities
- Ability to review software and associated processes and identify potential points of intersection within and between operational units
- Strong oral and written communication, and training skills
- Ability to use and implement software applications in a higher education setting
- Ability to handle multiple work priorities, organize and plan work and projects with little supervision
- Ability to analyze multiple, complex demands for increased operation efficiency to assist management on appropriate priority of implementations
- Ability to quickly analyze new initiatives from state, federal, CSU, and SJSU CGS leadership to determine effects on existing technology, and to develop and implement any results changes to functionality
- Ability to design and document complex business process systems
- Ability to coordinate implementation of an initiative through to completion
- Strong technical and functional knowledge of the student database management systems (such as PeopleSoft, CRM)
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization or information exists
- Ability to develop techniques for handling a large variety of detailed data and ability to analyze the data
- Ability to effectively present ideas and concepts in written or presentation format and use consultative facilitation skills to gain consensus; strong listening, negotiation and conflict resolution skills
- Ability to use ingenuity and innovation to conceive new approaches and solutions to address complex problems and issues
- Ability to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective
- A bachelor's degree and/or equivalent training
- Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
- Bachelor’s degree
- Two years supporting/troubleshooting student databases (such as PeopleSoft, CRM, or related systems)
- Demonstrated knowledge of CSU PeopleSoft or similar student information system(s)
- Experience with functionality of a CRM
- Demonstrated ability to write basic SQL statements and develop reports
- Experience or direct exposure to project management
Classification: Administrative/Analyst Specialist – Exempt II
Anticipated Hiring Range: $5,834/month - $6,250/month
CSU Salary Range: $5,022/month - $9,083/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: June 4, 2023 through June 18, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
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