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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Managing Director, Jack Holland, Exploratory & CPGE Student Success Centers

Apply now Job no: 540437
Work type: Management (MPP)
Location: San José
Categories: MPP, Administrative, At-Will, Full Time


Job Summary

Reporting to and receiving work lead direction from the Associate Vice Provost of Undergraduate Advising & Success (AVP UAS), the Managing Director of the Jack Holland Student Success Center (College of Business) Exploratory Student Success Center and College of Professional and Global Education Student Success Center (CPGE) is responsible for leading and developing three teams of staff to ensure that the success centers provide holistic advising and appropriate referrals to campus support services to support the university’s retention and equity goals. The Managing Director is responsible for implementing initiatives of the AVP, in conjunction with the College of Business, Undergraduate Education and CPGE, as needed. The Managing Director is responsible for managing and directing the operations of the centers, including assigning duties to advisors and managing challenging or complex student issues. The managing director works with the AVP to develop and implement programs that support high priority populations including historically excluded students, and students who are in academic jeopardy. A significant responsibility of the director is to implement the use of campus technology solutions, to provide analytics related to staff and Center effectiveness. In collaboration with the AVP UAS, the Managing Director develops and delivers training for the advising community. The Managing Director is the link between the centers and other campus resources and maintains strong working relationships with a wide range of stakeholders including students, staff, faculty, and community partners.

Key Responsibilities

  • Responsible for working with the AVP to develop data-informed strategies to achieve student success and close equity gaps for both Centers
  • Responsible for effective implementation of technology related to advising
  • Identify, develop and implement Student Success programs to provide an equitable, holistic experience for students as they enter the University through to graduation, in consultation with the AVP
  • Advance key initiatives related to advising, retention, and student success to ameliorate equity gaps
  • Work with AVP, College Leadership, and New Student and Family Programs to deliver advising during Orientations
  • Work with AVP and College Leadership to manage faculty advising in the college, to include training and assessment
  • Work with College Leadership to integrate curricular changes into advising practices and procedures
  • Work with AVP to set annual goals for the Centers and staff
  • Manage and develop a team of advisors and administrative staff
  • Manage staff requests for professional development funds and opportunities in conjunction with the AVP
  • In collaboration with the AVP, support staff professional development opportunities
  • In coordination with the AVP, develop an annual budget and forecast expenses
  • Work with Managing Director, CHHS & LCOE to develop pre-health program
  • Work with AVP to develop and maintain ongoing training and professional development for advisors


Knowledge, Skills & Abilities

  • Knowledge of methods for academic advising assessment and evaluation
  • Knowledge of assessing student needs and referring to appropriate resources
  • Expertise in technologies and practices to support student success
  • Knowledge of CSU and SJSU policies and procedures that impact students
  • Ability to inspire, motivate and lead a highly professional team of advisors to achieve high level of performance on student success metrics
  • Ability to handle difficult student situations and work with relevant constituents towards solutions that balance potentially conflicting priorities
  • Ability to design and implement enhancements to improve the efficiency and quality of advising services
  • Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior
  • Must have strong intercultural communication skills and a commitment to Diversity, Equity, and Inclusion
  • Ability to work with multicultural and ethnically diverse populations
  • Ability to implement training for advisors and staff of the Centers
  • Strong oral and written communication skills
  • Strong analytical skills including desire to make continuous improvement to processes, and ability to learn, evaluate and adopt new technologies quickly


Required Qualifications

  • Master’s degree
  • Five years progressively responsible experience
  • Experience in hiring and supervision
  • Experience developing student programs
  • Experience developing training or professional development programs
  • Demonstrated experience working with a diverse populations of students


Preferred Qualifications

  • Earned doctorate in social sciences, counseling or education
  • Experience managing a professional staff that is unionize
  • Experience managing diverse teams and constituents
  • Experience managing a budget
  • Experience or knowledge of regional, public broad access institutions
  • Experience using Peoplesoft, EAB, or demonstrated ability to learn educational software



Classification: Administrator II
Anticipated Hiring Range: $10,486/month - $11,250/month

CSU Salary Range: $4,812/month - $15,449/month


The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.



Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: June 14, 2024 through June 30, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.



Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.




Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023