Job Summary

The Police Dispatcher is an entry level, uniformed non-sworn, support position for the University Police Department. Under general supervision of the Dispatch and Communications Manager or the watch commander, the Police Dispatcher will perform a variety of specialized support duties within the Police Communication Center. Support duties may include: communication’s dispatching and public counter duties; providing clerical, records and technical support services including operating a centralized computer-aided dispatch (CAD), 9-1-1 and other non-emergency phones, and monitoring campus alarms.

The Police Dispatcher is responsible for maintaining effective and accurate communications between campus law enforcement, the public and other allied agencies. The Police Dispatcher I records and dispatches routine and emergency information promptly, clearly and accurately. Regular use of judgment and discretion is necessary to set priorities, assess the importance of information and react quickly and effectively. The Police Dispatcher will perform a variety of specialized support duties within the Police Communications Center. The Police Dispatcher is required to work rotating shifts which includes nights, weekends and holidays. Overtime maybe required.

2024-2025 UPD Hiring Drive
$5,000 Signing Bonus, inquire for details email Debra Aguilar at debbie.aguilar@sjsu.edu

Key Responsibilities

• Receives emergency and routine requests for services from the campus community and from various electronic communications equipment, i.e., enhanced 911 and other telephone lines, radio transmissions, video display terminals, alarm enunciators, and in-person contacts from citizens in the University Police Department (UPD) lobby
• Elicits and records pertinent and accurate information, and uses judgment and discretion to rapidly assess the nature and priority of information and the necessary response
• Operates UPD and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies
• Identifies locations where assistance is needed, makes rapid determinations as to availability and proximity of the nearest emergency personnel and equipment, and coordinates interagency communications with surrounding jurisdictions
• Responsible for accurate data entry into the computer aided dispatch system.
• Operates police radio and data systems for the purposes of dispatching and communicating with police and other public safety resources
• Enters and retrieves data for police reports, activity logs and criminal information.
• Utilizes automated dispatch and law enforcement systems and databases to enter, research, and retrieve information
• Provides support to other public safety and community service functions including parking and building access services
• Utilizes dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports

Knowledge, Skills & Abilities

• Ability to effectively communicate (read, write, spell and speak in clear, concise English) via telephone, radio and in person
• Ability to learn correct telephone answering techniques; 9-1-1, emergency, non-emergency, business and allied agencies
• Skilled in reading and interpreting maps
• Ability to accurately identify where assistance is requested
• Skilled in using various video display terminals
• Knowledge or ability to learn police emergency procedures, radio codes and phonetic alphabet
• Ability to operate and accurately enter data into the computer aided dispatch system (CAD) while simultaneously receiving information by phone or radio
• Ability to handle multiple priorities and organize workload
• Ability to dispatch officers to routine and critical incidents
• Ability to accurately enter data, research and retrieve information from automated dispatch and law enforcement databases
• Ability to independently analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Ability to communicate clearly and distinctly using radio and telephone equipment
• Ability to maintain composure and work accurately in emergency situations
• Ability to achieve the P.O.S.T Dispatcher certificate prior to completion of the probationary period
• Ability to work in a confined area wearing a headset which restricts movement about the work area
• Ability to work as assigned, on schedules that may include weekends, holidays and non-traditional work hours; and a willingness to work overtime as required
• Ability to work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Ability to type at a net rate of 30 wpm on a computer keyboard
• Ability to maintain appropriate documentation of previous events, details and conversations
• Ability to monitor security and fire alarm systems
• Ability to perform with a high standard of customer service, professional conduct, and civic responsibility
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• High School Diploma or equivalent
• One year of experience using a switchboard and a two-way radio communication system in a law enforcement or comparable agency within the last ten years, or general telephone operator, transportation dispatcher, or military experience
• Completion of, or the ability to attend and successfully complete, the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course is required
• Passing score on CritiCall Practical Dispatch Test (to be completed before moving to background phase)

Preferred Qualifications

• Bachelor’s Degree
• Previous experience with law enforcement or security dispatching
• Bilingual background with fluency in Spanish or Vietnamese
• Possession of a current P.O.S.T. Basic Dispatch certificate
• One year minimum customer service experience in a high pace/busy setting involving multitasking skills

Compensation

Classification: Police Dispatcher I
Anticipated Hiring Range: $5,290/month - $5,346/month
CSU Salary Range: $3,338/month - $5,994/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest
• Certificates

All applicants must apply within the specified application period: January 18, 2024 through February 4, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).