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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Associate Director, Professional Programs

Apply now Job no: 533938
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time


Job Summary

The Associate Director of Professional Programs plays a significant and critical role in maintaining the university’s leadership position in professional education, especially in meeting the ambitious program and enrollment growth goals for the college and the university. Under the direction of the PACE Associate Vice Provost, the Associate Director collaboratively defines the program portfolio vision, priorities, and execution strategy. The incumbent serves as the operational manager of the portfolio, effectively driving key performance indicators and growth goals and owning the outcomes.    

With a growth and innovation mindset, the incumbent identifies potential new degrees, certificates, and professional development paths, while also ensuring existing programs maintain the highest quality, distinction, and relevancy. S/He must collaborate with university stakeholders within and across the division and leverage external partners (in companies, government entities, and NGOs, for example) as well as workforce and industry data to identify current and future needs to evolve the portfolio. The Associate Director is responsible for keeping current on trends and research in degree attainment for non-traditional learners and students such as working professionals and the adult learner population. 

The Associate Director establishes him/herself as a primary resource for the university and an expert in the development and execution of self-support degree and certificate programs.  Providing work lead direction to a team of professional staff members, including Program Managers and /or Program Specialists, the incumbent is responsible for ensuring expected performance levels of the work group.


Key Responsibilities

  • Serve as a strategic and operational advisor to the AVP-PACE in setting program portfolio goals and objectives
  • Serves as a key college representative/liaison to the university to promote and facilitate the development of degree and certificate programs
  • Remains current on critical industry and workforce trends, research, and analysis that impact program and enrollment goals
  • Ensures operational effectiveness by implementing best practices; likewise, identifies issues, then recommends, implements, and evaluates solutions
  • Possesses a comprehensive understanding of diverse student populations/markets (e.g., working professionals, adult degree completers, and multimodal undergraduates) to ensure that the program portfolio meets their current and future needs; and to advocate for and develop new programs where there are gaps.
  • Supports the student success initiative by collaborating with academic and student affairs units (e.g., advising and peer mentoring) to provide support structures and services for students
  • Implement and facilitate policies and process for Prior Learning Assessment (PLA) and Credit for Prior Learning (CPL)
  • Provide functional support to manage the state authorization initiative for campus to offer programs in other states
  • Serves as the general manager for all self-support degree and certificate programs, including managing projects, tasks, deliverables, and timelines to meet program and enrollment goals
  • Serves as the lead resource for program financial sustainability, and manages the program portfolio budget and fiscal obligations to optimize operations


Knowledge, Skills & Abilities

  • Expertise in investigating and analyzing problems with a broad administrative impact and implications
  • Skilled in effective data-driven planning and decision-making through collaboration with both internal and external stakeholders
  • Deep knowledge of the university policies and procedures as they relate to self-support program administration
  • Demonstrated ability to develop /monitor budgets and an ability to manage self-support programs
  • Knowledge of and ability to design, implement and execute on recruitment/outreach strategies to influence and increase applications and admits
  • Excellent verbal and written communication skills
  • Skilled in delivering on and maintaining strategic partnerships
  • Demonstrated ability to use university databases and applications, e.g., PeopleSoft, Salesforce/Pardot, G-Suite, Qualtrics, Zoom
  • Ability to exercise discretion and independent judgment in setting priorities, determining methods, and troubleshooting issues for others
  • Ability to communicate with constituents in a professional and respectful manner


Required Qualifications

  • Bachelor's Degree and/or equivalent training
  • Six years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs


Preferred Qualifications

  • Master’s Degree
  • Five or more years of higher education and progressive responsibility related to all aspects of creation and implementation of academic programs
  • Managing complex Professional Education policies and procedures at SJSU /Calstate
  • Demonstrated experience in financial and enrollment modeling
  • Proven track record of building partner /faculty trust and developing strong working relationships



Classification: Administrative Analyst/Specialist - Exempt III
Anticipated Hiring Range: $7,490/month - $8,560/month
CSU Salary Range: $6,322/month - $12,285/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: December 19, 2023 through January 11, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023