The Residential Life Coordinator is a live-in position that works independently, under general supervision, to oversee 600 to 1400 co-educational students in a University Housing Services (UHS) complex and assists in the development and provision of all Residential Life activities.
- Assist in team planning, establishing goals and objectives to enhance the residential experience
- Execute departmental processes (i.e. move-in, move-out, occupancy checks, room changes, assignments, etc.) in collaboration with UHS operation team
- Utilize online and desktop programs to manage facilities work orders, hall occupancy, and hall resources (StarRez)
- Monitor and/or administer student employee scheduling and payroll
- Provide leadership, direction, and support for educational initiatives under the Residential Curriculum Model, respond to individual resident needs and coordinate co-curricular programming to promotes departmental learning goals
- Assist in the collection of evaluation of student learning and satisfaction assessments to identify gaps and make improvements as needed
- Serve on at least (1) departmental committee to plan, execute and evaluate staff recruitment and training
- Assumes daily, evening, weekend and vacation on-call coverage that include both community and campus-wide responsibilities
- Respond as first on-campus professional level contact for crisis intervention and management for the residential community via a 24-hour on-call; notify department/campus staff members regarding crisis situations as applicable
- Co-supervise 21-36 Resident Advisors (RAs) and 1-2 Hall Office Coordinators (HOC)
Knowledge, Skills & Abilities
- General knowledge of interviewing and counseling techniques, and ability to listen and reason logically
- General knowledge of group facilitation, oral presentation and public speaking skills
- Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data
- Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations
- Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
- Ability to advise students individually or in groups on routine matters, and general knowledge of principles of Individual and group behavior
- Ability to establish and maintain cooperative working relationships with students, staff, and faculty, administrators, and private and public agencies
- Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
- Strong oral and written communication skills
- Excellent customer service and public relations skills
- Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division graduate coursework in counseling techniques, interviewing, and conflict resolution
- Two years of professional experience in one of the student services program areas or in a related field. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
- Master’s Degree in Student Affairs, Education, Counseling or a related field
- Residence Hall Management experience
- Experience providing education about Diverse Populations
- Leadership Program Development experience
- Student Conduct/Judicial Affairs experience
- Supervision experience
- Experience teaching and/or presenting educational workshops
Classification: Student Services Professional II
Anticipated Hiring Range: $4,610/month
CSU Hiring Range: $4,610/month - $6,556/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: November 9, 2023 through November 27, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to firstname.lastname@example.org.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at email@example.com.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at firstname.lastname@example.org.
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).