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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Director of Resources & Operations

Apply now Job no: 532355
Work type: Management (MPP)
Location: San José
Categories: MPP, At-Will, Full Time, Library, On-site (work in-person at business location)


Job Summary

The Director of Resources and Operations (DRO) works under the general direction of the dean of the University Library functioning with autonomy and providing oversight of the library budgets (salaries, acquisitions, and operating expenditures), personnel, and operations. The major responsibilities of this role include budget and fiscal management and optimization, personnel operations, and oversight of facilities, including security and emergency preparedness and response.

This position collaborates and provides guidance and advice to the dean and serves as a member of the library leadership team. Other responsibilities include developing and implementing library and campus policies, guidelines and procedures; and serving as approving official with delegated authority.

The director serves on University Library and joint library management and leadership groups that set priorities and goals for services and operations. These groups collaboratively determine and resolve King Library operational issues, policies and procedures. The incumbent supervises three staff members, fosters teamwork and promotes effective communication within and across units, throughout the Library, and to appropriate campus personnel. The director also works broadly with the university and city library leadership and adopts continuous process improvement to achieve business optimization and enhance the effectiveness of the library.


Key Responsibilities

  • Advises the dean with regards to policy and procedures for budget administration. Prepares and reviews budget reports to facilitate strategic planning and the annual university budget process, and to ensure conformance with established guidelines, policies, and collective bargaining agreements.
  • Manages and monitors annual salary and operational expenditures for the Library in coordination with the financial analyst.
  • Oversees preparation of periodic forecasts for each department and distribution salary, OE, and supplies/equipment funds. Maximizes productivity through use of appropriate tools; develops resources that create timely and efficient workflow; develops and recommends budget.
  • Monitors all Library accounts to include CSU Operating Fund, Trust Accounts (e.g. faculty startup, PaCE, etc), Research Foundation, Tower Foundation/Endowment, and Scholarship accounts for budgetary compliance. Provides analysis and makes recommendations to the dean on the effective use of all funds to support the goals of the library and division.
  • Manages personnel work for all employees in the Library, including searches, and annual evaluations.
  • Tracks and reports Assigned Time and Faculty Workload.
  • Administers the staff and faculty appointment approval processes within the Library.
  • Provides staff training, evaluates performance, and implements departmental changes in consultation with the dean. This includes assisting the departments in training and development to find areas that need specific attention for improvements within the Library.
  • Leads staff professional development efforts throughout the Library and spearheads leadership and mentorship programs; works to establish staff support structures that cross departments.
  • Directly supervises and manages staff who are responsible for coordinating the library’s human resources, purchasing, accounting, facilities and security services.
  • Partners with FD&O units, including maintenance, operations, project management and safety management staff, to help offer better response time and updates to the dean, associate deans, and departments.
  • Works collectively with FD&O to ensure library space data is accurate and collaborates to perform space utilization analysis and studies.
  • Initiates and tracks project requests and updates the dean on all FD&O projects for the library. As the Library’s point of contact, the incumbent works closely with FD&O as project progresses from beginning to end.
  • Lead the library in space allocations and special events oversight and implement changes guided by the division.
  • Manages resources wisely and addresses risks to minimize their impact; ensures a safe working environment.
  • Recommends initiatives and changes to improve quality and services for the Library’s administrative support services.
  • Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to solve problems. 
  • Receives, analyzes and generates reports, papers or other general correspondence that relates to planning, development, funding, procurement, emergency response and decision making within the University Library, upon request of dean and associate deans.
  • Ensures completeness, accuracy and timeliness of all operation functions. 


Knowledge, Skills & Abilities

  • Ability to develop, recommend, and implement techniques and practices to improve the areas of fiscal and personnel responsibility to ensure optimum performance.
  • Ability and willingness to engage in robust discussions at the library and division-level meetings.
  • Ability to serve all faculty, staff and student workers in the library in a highly efficient manner.
  • Ability to prepare and effectively present analysis of budget, enrollment, planning and related data as well as information to the campus community.
  • Ability to learn new processes to support the dean in developing and implementing ongoing, dynamic strategies for enrollment management.
  • Exercise fiscal responsibility and complying with demands to meet assigned targets and goals on a semester/annual basis.
  • Thorough knowledge of and demonstrated experience in budgetary procedures, accepted accounting principles, and appropriate software programs.   
  • Strong analytical, problem solving and writing skills with experience using word processing, spreadsheet, database management, layout and editing programs with ability to learn new programs.
  • Ability to communicate with a diverse community of faculty, staff, and students as well as community members to ensure a positive, collaborative culture at the dean’s level.
  • Ability to train staff and department heads to understand processes and procedures related to budget, personnel, facilities, and other relevant aspects of this position.
  • Strong skills and experience in the area of employee relations.  Background and ability to work in a Collective Bargaining Labor Relations environment.
  • Ability to read, analyze, and interpret common technical concepts, reports, and legal documents.
  • Ability to respond to complex inquiries or complaints from regulatory agencies or members of the university community. 
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
  • Must possess excellent customer service and public relations skills in order to respond to questions from groups of managers, customers, and the general public.
  • Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions. 
  • Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions furnished in written, oral, diagram, or schedule form.
  • Ability to effectively present ideas and concepts in written or presentation format to build consensus to achieve short- and long-term goals and strategic directions.


Required Qualifications

  • Bachelor’s degree
  • 3 years’ experience managing staff
  • 2 years’ experience developing and overseeing budgets
  • Experience managing facility projects and risk management planning
  • Experience managing HR functions, such as recruitment, evaluations and disciplinary actions


Preferred Qualifications

  • Master’s degree
  • Experience with SJSU financial systems or similar (PeopleSoft, data warehouse, CHRS, etc.)
  • Experience with budget projection and analysis, and writing business plans
  • Experience with partnerships and collaborative teams including internal and external organizations
  • Experience in a library organization



Classification: Administrator II
Anticipated Hiring Range: $9,898/month - $10,700/month
CSU Salary Range: $4,583/month - $14,713/month


The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 26, 2023 through October 22, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023