Job Summary

Reporting to the Associate Vice Provost of Professional and Continuing Education (AVP-PACE) and receiving work lead direction from the Associate Director of PACE Operations, the Program Coordinator will work independently under general supervision on a wide range of programmatic, operational, and administrative projects.

The incumbent, working in a team as well as independently, will provide support in developing, researching, and analyzing program data to track program/course viability and sustainability. S/he serves as a liaison and a resource to actively engage with students and instructors while providing accurate and timely information on policies and operating procedures. The incumbent works collaboratively with the various units within Professional and Global Engagement and external stakeholders in areas of student relations; development and coordination for outreach and communications; curriculum development support, instructional planning, and scheduling support; faculty recruitment and evaluation support; data analysis and process improvement.

Key Responsibilities

• Utilize appropriate systems and databases to maintain and nurture program leads, assist with yield management
• Compile, organize and disseminate reports and queries to stakeholders
• Act as a resource for external and internal stakeholders on Professional and Global Engagement, programs, resources, policies, procedures
• Provide current and prospective students accurate and current information on university/Professional and Global Engagement programs, policies and procedures; explain program objectives, schedules
• Research, troubleshoot and resolve operational issues for student or instructor on programs and courses
• Represent and/or assist the Professional and Global Engagement at events to promote student recruitment and student support initiatives
• Provide support in the development and maintenance of programs and courses, including, but not limited to, preparation of budgets, coordinating logistical facility needs
• Prepare appropriate forms, reports and documents to track progress and program effectiveness
• Analyze program data and make recommendations on process improvements
• Evaluate program structures and make recommendations to streamline processes and procedures
• Maintain an awareness of federal and state legislation and policies that impact program delivery and operations
• Provide program coordination for programs and courses for the Professional and Global Engagement
• Coordinate all logistics for non-credit courses--e.g., course proposals, registrations, payments, grades, transcripts

Knowledge, Skills & Abilities

• Excellent customer service skills
• Ability and familiarity in rapidly adapting and effectively utilizing new technology, practices, policies and methods
• Working knowledge of application databases (PeopleSoft, Salesforce, etc.).
• Proficiency in Microsoft Office Suite
• Ability to analyze records, program information and communications
• Ability to research problems, identify errors and make corrections
• Excellent organizational skills and priority-based decision-making
• Ability to research and acquire skills in other appropriate applications to create necessary forms
• Communicate effectively both orally and in writing
• Ability to analyze, disseminate and communicate information to contribute to effective assessment of programs
• Ability to research practices, identify inefficiencies and/or opportunities
• Excellent organizational skills to queue tasks appropriately
• Attention to detail and accuracy
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• A Bachelor's Degree and/or equivalent training
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Master’s Degree in business or related field
• Minimum of one-year higher education experience in one or more of the following: academic planning, program support, student recruitment or support services
• Experience with SIS, particularly PeopleSoft
• Experience with CRM, particularly Salesforce
• Demonstrated attention to detail (as evidenced by application materials)

Compensation

Classification: Administrative Analyst/Specialist; Non-Exempt
Anticipated Hiring Range: $4,905/month - $5,350/month
CSU Salary Range: $3,518/month - $6,791/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: December 19, 2023 through January 11, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).