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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Assistant Director, Student Success Centers (6 Postions)

Apply now Job no: 531715
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)


Job Summary

Reporting to the Managing Director, the Assistant Director assists in the oversight of day-to-day operations and activities of the Student Success Center (SSC), in addition to serving in the role as an advisor. Working independently, under limited supervision, the Assistant Director assists the Managing Director in leading, developing, coordinating, implementing, and assessing unit activities, advising services, and programs in accordance with California State University (CSU) and San José State University (SJSU) policies to ensure academic success for all students in the SSC.

The Undergraduate Advising and Success (UAS) unit is a student support, advising, academic assistance, retention, and service-oriented unit in the Division of Academic Affairs. Assisting students from admission through graduation, our mission is to be the single point of entry to provide resources and academic advising new and continuing students to develop the skills and knowledge necessary to achieve academic success and graduate in a timely manner.


Key Responsibilities

  •  Provides general oversight of the day-to-day operations of the SSC to ensure excellent customer service that supports student success at all levels
  • Implements business processes for the academic year, and relays appropriate feedback to meet demands and specified timelines
  • Collaborate with SSC Managing Director to develop and implement center specific data collection and tracking strategies to evaluate effectiveness and quality of programs
  • With direction from the SSC Managing Director, organize and coordinate hiring, training, supervision, and evaluation of student assistants
  • Provide accurate, timely, and consistent academic advising to students pursuing majors and/or minors in SSC in the areas of general education, course planning, academic planning, change of major, probation, and disqualification in accordance with CSU, SJSU, and college policies using individual, group, and/or electronic means
  • Collaborate with the SSC Managing Director, to provide coordination, implementation, and advising to special programs, including orientation, Early Support, Academic Probation, and other UAS initiatives
  • Effectively use CRM to update student notes and records, execute advising campaigns, and draw reports


Knowledge, Skills & Abilities

  • General knowledge of principles of individual and group behavior, techniques used in advising, and college student development theory, and provide holistic advising support to students in-person and virtually
  • Ability to determine proper techniques and actions to utilize while engaged with individuals, including de-escalation
  • Working knowledge of software applications such as word processing, spreadsheets, database management, and the internet. Ability to use PeopleSoft and working knowledge of student success related applications such as EAB, MyGPS, and others
  • Ability to communicate with constituents in a professional and respectful manner


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
  • Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems
  • A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience
  • A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling


Preferred Qualifications

  • Master’s in Higher education administration, education, Educational Counseling, Clinical Psychology, Social Work or directly related discipline
  • Minimum of five years of experience working directly in higher education
  • Demonstrated advising experience
  • Demonstrated working knowledge of academic/general education requirements, admissions and registration processes, and resources available to students
  • Experience supervising students
  • Demonstrated ability to establish and maintain cooperative working relationships within a diverse multicultural environment



Classification: Student Services Professional IV
Anticipated Hiring Range: $5,732/month - $6,962/month
CSU Salary Range: $5,732/month - $7,495/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.



Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 18, 2023 through October 3, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.



Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at



Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023