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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Associate Director, Student Athlete Resource Center

Apply now Job no: 531346
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)



Job Summary

Reporting to the Managing Director, Student Athlete Resource Center (SARC) and Associate Director of Athletics, the Associate Director for the Student Athlete Resource Center acts as the unit lead for learning support for student-athletes in need of proactive academic support, graduate student athlete support, and Summer Bridge programming with all incoming student-athletes. While adhering to NCAA guidelines and athletic academic eligibility requirements, the incumbent will lead the team to support all student-athletes in an effort to complete Title 5, California State University (CSU), San José State University (SJSU) with the end goal of degree completion. Working with the SARC Team, the Associate Director for SARC develops, coordinates, implements, and assesses academic support and other retention services in accordance with University policies to ensure successful transitions. In particular, the Associate Director for SARC assists the team to provide detailed and accurate athletic academic coaching, successful learning support, and opportunities. The Associate Director for SARC must build strong relationships with Division I athletic coaches, athletic administration, University faculty and staff, and campus partners. The incumbent will also support the NCAA Academic Eligibility Coordinator in Academic Progress Rate (APR) and Graduation Success Rate (GSR) calculation and submission.


Key Responsibilities

  • Evaluate student-athletes’ needs and coordinate with Learning Specialists, Peer Mentors, to provide additional academic support resources
  • Work directly with student athletes in academic jeopardy as their Learning Specialist
  • Oversee, assess, and support tasks related to athletic academic coaching
  • Provide training in the following topics: General Education curriculum and requirements, general university graduation requirements and Graduation Success Rate (GSR)


Knowledge, Skills & Abilities

  • Possess excellent written and oral communication skills
  • Ability to analyze complex situations accurately and adopt effective course of action
  • Demonstrated ability to deal with challenging and complex issues in a positive and proactive manner
  •  Demonstrated ability to plan and implement SASS trainings for learning support and GSR
  •  Ability to maintain confidentiality and appropriately handle sensitive information and communication with student athletes, parents/guardians, employees, and external agencies


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
  • Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems
  • A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience
  • A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling


Preferred Qualifications

  • Master’s Degree
  • Demonstrated extensive NCAA knowledge and work experience in the academic support of student-athletes in academic jeopardy, athletic academic eligibility, Academic Progress Rate, and Graduation Success Rate
  • Demonstrated excellent written communication skills with a strong customer service background in a student-athlete focused educational setting with collegiate coaches, faculty, and staff
  • Demonstrated work experience in leading the communication of General Education and athletic eligibility requirements, learning methods, and academic success in a university setting
  • Experience analyzing and interpreting student success data and then creating an action plan to support increased performance to ensure graduation and athletic eligibility
  • Experience with PeopleSoft, and/or customer service-based technology systems
  • Experience in hiring and supervision
  • Experience developing student programs
  • Experience developing and delivering training or professional development programs
  • Demonstrated experience working with a diverse population of students
  • Experience working with student-athletes



Classification: Student Services Professional IV
Anticipated Hiring Range: $6,221/month - $6,978/month
CSU Salary Range: $5,732/month - $8,176/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023