San José State University is the oldest public university on the West Coast and is known as Silicon Valley’s public university. Within one of the nation’s most transformative universities, SJSU’s case management services foster opportunity by working in a holistic manner with students who are experiencing higher levels of distress, life challenges, and/or barriers, which could be interfering with their ability to be successful.
The Office of Case Management and it’s SJSU Cares Program supports currently enrolled students struggling to provide for their basic needs/experiencing varying degrees of economic need and/or distress including food insecurity/hunger, housing insecurity/homelessness, and other unforeseen home/personal crises which may be impacting their ability to be successful at SJSU. Reporting to the Senior Student Affairs Case Manager, the Basic Needs Coordinator (BNC) is responsible for providing wide-ranging administrative oversight related to program development, evaluation, outreach, and operational needs of key support resources for students.
- Coordinate the campus’ CalFresh outreach & application assistance program
- Off-Campus Housing Assistance
- Facilitate operations of the Spartan Food Pantry
- Student Assistant and Intern Oversight
- Referral Consultation, Training, Outreach, & Education Efforts
Knowledge, Skills & Abilities
- Highly knowledgeable of the federal Supplemental Nutrition Assistance Program (SNAP), and it’s California branded, CalFresh program, application process and eligibility requirements, SJSU Cares resources/services, including the Spartan Food Pantry, Case Management support, CalFresh Outreach Weeks, National Hunger and Homelessness Awareness Week, to communicate with students, faculty, staff and community partners
- Ability to listen and determine the true intent of a question and provide correct information
- Ability to patiently explain procedures and or the necessity of seeking assistance from the appropriate source
- Thorough English grammar, business writing, punctuation and spelling
- Ability to compose and appropriately format correspondence and reports
- Ability to work specifically with college students who have experienced food insecurity and/ or financial hardships or emergencies
- Skill in developing and managing budgets
- Knowledge of program assessment, learning outcomes, and strategic planning
- Knowledge and skills in promoting social justice
- Ability to research, interpret and take action based on an understanding of complex policies and procedures
- Strong written and verbal communication skills with an emphasis on critical review and editing of documents for clarity, readability, grammar, usage and syntax
- Demonstrated ability to exercise leadership and work as a team member while maintaining ability to work independently to lead projects to completion
- Develop and implement detailed projects in a well-organized and efficient manner
- Effectively interpret, organize and present information, ideas and recommendations in a variety of written and presentation formats
- Ability to analyze and review a wide variety of documents and forms for accuracy and completeness and to process them in a timely and efficient manner
- Ability to perform standard business math, track financial data, and make simple projections
- Ability to comprehend and interpret regulations and requirements and apply them in a production process
- High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities
- Associates degree in business administration, communication, marketing, nutrition, human services, or a related field. Three years of relevant work experience may be substituted for a degree
- Two (2) years of work experience in a professional business office or customer service experience
- Possession of a valid California Driver's License for the operation of any vehicle or equipment
- Excellent written and verbal communication skills
- Experience providing excellent customer service in a high volume, fast paced environment
- Bilingual communicator; Spanish and/or Vietnamese preferred
Classification: Health Education Assistant
Anticipated Hiring Range: $4,539/month - $4,705/month
CSU Salary Range: $3,963/month - $7,647/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: May 5, 2023 through May 21, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to firstname.lastname@example.org.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at email@example.com.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at firstname.lastname@example.org.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).