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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The systemwide policy can be found at and questions may be sent to

Student Affairs Case Manager (2 Positions, Non-clinical)

Apply now Job no: 524817
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


Job Summary

Case Management serves both the University and the individual student by providing a coordinated institutional response. Reporting to the Senior Student Affairs Case Manager, the Student Affairs Case Manager non-clinical role is to assess basic needs security, threats/risks to self and community. This incumbent will advocate for, assist, and work with students to provide or connect them to the appropriate resources, while considering what is best for them academically and personally. While the Case Managers are trained to understand basic case management duties, each case manager is assigned a specific caseload with focus areas including SJSU Cares (basic needs) and Behavioral Intervention (high levels of distress; harm to self; harm to others) cases. All non-clinical case managers have responsibilities in providing direct support, risk assessment, internal/external referrals, outreach/training/education, and assessment.

Key focus areas are:

  • SJSU Cares - serve as a nexus of information and integration for the campus response to students struggling to provide for their basic needs or experiencing varying degrees of economic need and/or distress including food insecurity/hunger, housing insecurity/homelessness, and other unforeseen home/personal crises which may be impacting their ability to be successful at SJSU
  • Behavioral Intervention Team (BIT) - Seek to identify and intervene as early as possible with individuals whose behavior suggests the need for support services such as those struggling with complex mental, psychological, and physical health issues, learning disabilities, and safety concerns that are referred to the BIT. Case management services include but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant barriers, life management difficulties, and may be struggling to function in the university system


Key Responsibilities

  • Respond to referrals and students who are directly seeking assistance by coordinating an institutional response
  • Triage individuals seeking assistance and/or referred due to basic needs insecurity, complex mental, psychological, and physical health issues, learning disabilities, and safety concerns including hospitalizations
  • Coordinates the assessment and intake process for all individuals referred with concerning behaviors
  • Follow up with individuals who do not engage with appointments or respond to outreach efforts, and/or are mandated to participate
  • Build, maintain, and adhere to sustainable procedures for internal operations/protocols as well as reference materials for students
  • Readily accessible and provide consultations to students, faculty, staff, parents and other community members who are concerned about an SJSU student in distress; or students related to case management functions
  • Assist in coordination and participation of outreach events and campaigns with students, faculty, staff and campus departments to promote awareness and understanding of Case Management, available services/programs, as well as how to make referrals/request assistance
  • Regularly update and maintain case notes and data in appropriate systems including Maxient, Spartan Connect (EAB), and related spreadsheets
  • Participants in assigned ongoing, ad hoc, and interim committees


Knowledge, Skills & Abilities

  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment
  • Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters
  • Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
  • Knowledge of crisis counseling and mental health interventions
  • Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations
  • Strong oral and written communication skills
  • Excellent customer service and public relations skills
  • Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action
  • Ability to take calls/referrals as required which may include evenings and weekends
  • Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies
  • Ability to interpret and explain policies to students & employees
  • General knowledge of University, procedures and practices related to student services and programs


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job related
  • Four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling


Preferred Qualifications

  • Master’s Degree in Student Affairs, Higher Ed/College Student Personnel, Social Work or related field
  • Three (3) years of professional experience in a University setting and/or case management experience.
  • Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict management skills
  • Experience working with a large diverse population in an urban setting
  • Experience developing partnerships and collaborating with campus faculty and staff, and legal system
  • Experience working with community resources to assist populations in need
  • Experience working with diverse student populations
  • Experience with complex case management and community resources
  • Bilingual communicator; Spanish and/or Vietnamese preferred



Classification: Student Services Professional IV
Anticipated Hiring Range: $6,071/month - $6,424/month
CSU Salary Range: $5,732/month - $8,176/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: March 8, 2023 through March 22, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Oct 7, 2022