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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide policy can be found at and questions may be sent to

Housing Behavioral Case Manager

Apply now Job no: 524118
Work type: Management (MPP)
Location: San José
Categories: MPP, At-Will, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)


Job Summary

Under the general direction of the Director of Residential Life for University Housing Services (UHS), the Housing Behavioral Case Manager serves as a point for University Housing Services response to students experiencing varying degrees of need/support and/or distress.  The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed University Housing Services resident.  The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow-up.  The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to University Housing Services.  Housing Behavioral Case management services include, but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties. 

The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues (including COVID support and oversight), and students experiencing issues adjusting to academic and social life. The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Student Health and Wellness, Title IX and Student Conduct & Ethical Development. The Housing Behavioral Case Manager works towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.

The Housing Behavioral Case Manager has significant responsibility for crisis management, administrative duties, communication within and outside the university, and other related activities with additional specific responsibility for managing behavioral cases, student advocacy, and training and outreach. The Housing Behavioral Case Manager works cooperatively with all UHS staff in support and implementation of the UHS and Residential Life Mission and Curriculum. The position requires political acumen as it interfaces with the Behavioral Intervention Team, Campus Legal Counsel, President’s Cabinet, students’ families, media, and other key stakeholders. Duties include providing information and training for the University Housing Services student and professional staff; fielding calls, emails, and referrals regarding concerning behaviors; meeting with students, coordinating responses and services for individuals; undertaking research on national best practices; and may be required to participate on other committees dealing with campus safety. The Housing Behavioral Case Manager works closely with key offices (Behavior Intervention Team, University Police, Counseling and Psychological Services, Student Conduct and Ethical Development, Title IX, Student Health and Wellness Center, and Accessible Education Center, SJSU Cares and Guardian Scholars/Foster Youth Programs) to identify and intervene as needed with students whose behavior suggests the need for support services.

University Housing is responsible for the development and management of a comprehensive program for approximately 4,200 residents living in on campus facilities.  The program includes the day-to-day operation of four residence halls housing 2,400 first year students and two apartment complexes housing 1,800 upper division students, graduate students, faculty, and staff.


Key Responsibilities

  • Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator on an ongoing basis to track and resolve issues.
  • Assists and supports Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up.
  • Assesses residents’ ability to live in a residential environment.
  • Triages individuals with behavioral concerns to facilitate and track referrals and follow up with individuals.
  • Coordinates with other campus colleagues to track, assess, and refer students as appropriate. 
  • Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions.
  • Serves as a liaison for Housing residents, their families, and campus partners.
  • Works and communicates with campus offices and community agencies to ensure appropriate support of the referred individuals as needed.
  • Develops liaison relationships with other Student Affairs and University departments to coordinate efforts where appropriate.
  • Responds as needed for crisis intervention, management and consultation with Residential Life Staff who are on call 24 hours a day.
  • Develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to execute changes.
  • Establishes partnerships with Bay Area colleges and colleagues to foster professional development, networking, and benchmarking opportunities.


Knowledge, Skills & Abilities

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Experience with crisis counseling and mental health interventions.
  • Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
  • Demonstrated ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
  • Ability to carry out a variety of professionally complex assignments without detailed instructions.
  • Strong oral and written communication skills.  Must possess excellent customer service and public relations skills.
  • Ability to compose and appropriately format correspondence and reports; knowledge of English grammar, business writing, punctuation and spelling.
  • Demonstrated experience in operations and systems analysis, statistical and research methods, and ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
  • Ability to take calls/referrals as required which may include evenings and weekends.
  • Working knowledge of various software applications to include word processing, presentations, spreadsheets, and databases.
  • A valid California driver’s license is required within three months of the date of hire for the operation of any vehicle required for this position.
  • Ability to complete the Defensive Drivers Training Program provided by the State of California for CSU campuses.


Required Qualifications

  • Master’s Degree in Higher Education or related field and 3 years progressive experience in Residential Life
  • 3 years progressive residence hall experience
  • 3 years crisis management experience
  • Experience in advising or counseling students, faculty and staff individually, or in a group regarding crisis and mental health concerns
  • Experience with Title IX, mental health, disability laws, and student conduct administration
  • Experience presenting workshops, trainings, etc. to students, faculty, and staff regarding sensitive behavioral concerns and the process and resources to address them
  • Experience working with a large diverse population in an urban setting



A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.


Preferred Qualifications

  • Two years of experience working with students, faculty, and staff in behavioral case management in higher education
  • Licensed Clinical Social Worker or Licensed Professional Clinical Counselor
  • Experience working with a team or a group
  • Experience creating statistical reports regarding various campus behaviors



Classification: Administrator I
Hiring Range: $6,296/month - $6,467/month
CSU Hiring Range: $3,750/month - $11,146/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023