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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Student and Community Services Analyst

Apply now Job no: 518901
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

 

Job Summary

The Student and Community Services Analyst works independently with general supervision. This position provides moderately complex administrative support to the Director of the School of Music and Dance by initiating, tracking, organizing, managing and scheduling performance­ related activities for the School of Music and Dance, and by providing resource support to the school of Music and Dance committees, faculty, staff, students and wide-ranging community events. The Student and Community Services Analyst will coordinate the use of the School of Music and Dances facilities including reservations of facilities, and assignments of keys, for the following areas, but not limited to student practice, ensemble rehearsals, recitals, concerts/community performances, workshops, and other activities. Will require frequent evenings and some weekend work.

 

Key Responsibilities

  • Interview and hire students for the Concert Management Team
  • Supervise student concert managers, coordinate, attend, manage student assistants at events and provide support during event services for music concerts, dance performances, special guest artist events, and non-School leases of School Facilities
  • Supervise all aspects of operations pertaining to customer and artist/student services
  • Design, organize, and implement Concert Managers (front of house) training
  • Oversee all aspects of concert management including ticket sales ushering and event operations
  • Assist School Fiscal Analyst to manage and supervise ticket sellers in conjunction with lead concert managers to create ticket office sales reports for distribution to Director, faculty, and staff as appropriate
  • Assist School Fiscal Analyst to manage event cash and ensure deposit to school safe after each performance
  • Act as audition coordinator for all entrance auditions for undergrad and grad students by: receiving applications, forwarding applications to the appropriate program, preparing and organizing materials for faculty review of the applicants, scheduling audition times and spaces, tallying results and notifying students of results
  • Serve as primary resource for students and prospective students for program information and lesson juries and registration
  • Coordinate and schedule semester juries for all music areas (brass, keyboard, percussion, strings, voice, and woodwinds)
  • Handle regular scheduling of events and rooms for recitals and rehearsals outside of those listed in the SJSU Class Schedule including but not limited to: concerts, recitals, student practice times, and rehearsals in the Music building, WSQ Dance studios, SPX Dance Theater
  • Coordinate with School Scheduling Analyst to appoint, train and direct school office students to support school mission and to meet, greet and answer general questions and direct visitors

 

Knowledge, Skills & Abilities

  • Excellent oral and written communication skills are essential
  • Ability to initiate, compose and appropriately format correspondence and reports
  • Strong analytical and organizational skills
  • Ability to apply a high level of judgment, discretion, and initiative in coordinating the Director's activities, with diplomacy and tact
  • Ability to perform efficiently in a fast-paced, detailed oriented environment, handle multiple work priorities, organize and plan multiple projects
  • Ability to be proactive, resourceful and efficient, with a high level of professionalism and confidentiality
  • Thorough knowledge of office practices and procedures; computers and software, including word processing, spreadsheets, calendaring, and CMS
  • Thorough knowledge of the principles and techniques of organization, organizational structure, functions, and activities of higher education
  • Thorough knowledge of, or ability to quickly learn, a wide variety of policies, procedures and software specific to the University
  • Thorough knowledge of PeopleSoft/Oracle programs used on campus
  • Knowledge of and ability to apply all university, state, and federal rules and regulations

 

Required Qualifications

  • A bachelor's degree and/or equivalent training
  • Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

 

Preferred Qualifications

  • BA or BFA in Music, Dance, Theatre or Art Management
  • Experience with ticketing systems and performing arts management
  • Administrative work, preferably in an academic setting
  • Experience with software applications (MS office including competency in developing and analyzing spreadsheets)
  • Experience with Google Apps
  • Experience working with tools based on PeopleSoft, Oracle, SAP or similar enterprise database systems

 

Compensation

Classification: Administrative Analyst/Specialist – Non Exempt
Anticipated Hiring Range: $4,825/month - $5,130/month
CSU Salary Range: $3,518/month - $6,791/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

 

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 20, 2022 through October 4, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

 

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

 

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

 

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

 

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

 

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Last Updated Aug 31, 2022