Working independently under the general supervision of the Director of International Student and Scholar Services and receiving work direction from the Assistant Director of International Student Advising, the International Student Advisor (ISA) provides direct service to students in F-1 and J-1 status as part of a dynamic team serving over 4000 international students.
The incumbent offers administrative and technical support, helps with facilitating programming, interacts with faculty, administrators, staff, and off-campus agencies. These areas often overlap in the fulfillment of responsibilities. This is a fast-paced position supporting one of the key strategic goals of the College of Professional and Global Education in creating a global ethos and helping with the internationalization of the campus.
- Advise Students with academic and personal concerns
- Provide one-on-one and group advising to F-1 and J-1 students with respect to the maintenance of legal immigration status and employability.
- Process paperwork for F-1 and J-1 students benefits, such as OPT and CPT, as well as Changes of Status, Reduced Course Loads, Extensions of Program, Academic Training etc. Provide administrative and technical support in the sunapsis data management system
- Plan, coordinate, and present workshops and information sessions to communicate F-1 and J-1 student immigration regulations and SJSU policies to international students and campus constituents
- Serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO) by maintaining in-depth knowledge of Department of State and Department of Homeland Security rules and regulations
Knowledge, Skills & Abilities
- Thorough knowledge of U.S. government immigration regulations; immigration advising methods, procedures, and practices; and SEVIS
- Advanced knowledge of databases (i.e. sunapsis, ISSM, PeopleSoft, etc.) and computer programs
- Ability to use judgment to independently analyze and interpret regulations pertaining to F-1 and J-1 students and to develop creative solutions to complex cases
- Ability to advise students individually and in groups on routine matters
- Must possess excellent customer service and public relations skills
- Excellent oral and written communication skills
- Attention to detail
- Ability to maintain confidentiality of student record information and to appropriately handle sensitive communication with students, faculty, staff, and external agencies
- Occasional evening or weekend hours required
- Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience
- Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling
- Master’s degree in International Education, Higher Education Administration or International Relations, Global Studies preferred
- One year of F-1 and/or J-1 immigration advising and DSO/ARO working experience and/or one year of experience advising international students
- Experience with USCIS regulations
- Experience with SEVIS procedures
- Experience maintaining student data and records in a database, such as sunapsis, ISSM, etc
- Student service advising experience in a University setting
- Experience interacting with individuals in a cross-cultural environment
Classification: Student Services Professional III
Anticipated Hiring Range: $5,042/month - $5,517/month
CSU Salary Range: $4,691/month - $6,683 /month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: August 31, 2022 through September 27, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to firstname.lastname@example.org.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
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Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at email@example.com.
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Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).