Reporting to the Managing Director of the Jack Holland Student Success Center (JHSSC), the Academic Advisor will provide moderately complex, consistent and accurate student services support for the JHSSC with limited supervision in a high-volume and fast-paced work environment. Such services include: providing information and advising to current and prospective students through academic planning and successful paths to graduation, helping students find solutions for issues they may face, collaborating with relevant constituents to advocate for student needs, informing and referring students to relevant university services and resources, coordinating student success programs, events and projects of the JHSSC.
- Provide exceptional advising to students and ensure interactions are maintained at a professional level, responsible for entering advising notes after each advising session
- Provide moderately complex academic advising for students on their academic plans and pathways to graduation and how to access resources and services to help them address any issues and enhance students’ likelihood of success
- Provide information to students concerning Lucas College of Business Undergraduate Programs and degree requirements
- Advise students individually and in groups on topics such as; preparing and completing the change/declare a business degree criteria, graduation application procedures, graduation date change, general education requirements, developmental studies/remediation, and academic probation, disqualification and reinstatement
- Investigate and resolve moderately complex student issues using PeopleSoft/Campus Solutions and/or other advising systems. Issues may include online course registration, holds on students’ records, probationary holds, articulation issues, pre-requisites, etc
- Remain current with university policies, procedures, and frequently used forms from key student service areas (such as Registrar, Financial Aid, Bursars, Undergraduate Studies, etc.) and help students complete these petitions
- Provide coordination and implementation support for events, activities, workshops, special events, individual and group academic advising sessions and educational workshops
- Develop and participate in programs to highlight the LCoB and the JHSSC to the SJSU and local communities as well as feeder schools. This would include information sessions on the LCoB offerings and promotional activities and materials designed to highlight the unique programs of LCoB and its commitment to student success
Knowledge, Skills & Abilities
- Thorough knowledge of methods, procedures and practices; English grammar, business writing, punctuation and spelling.
- Standard office equipment (computers, copiers, phones) and standard office software packages, such as Microsoft Suite (Word, Excel, Power Point, Outlook, etc.) and related computer packages
- Student administration databases (CMS/PeopleSoft, Banner, etc.) and standard productivity tools
- Basic principles of individual and group behavior, and techniques and methods of interviewing students for the purposes of holistic academic advising
- Excellent verbal/written communication, presentation skills, and customer service skills;
- Strong organizational, problem-solving and interpersonal skills
- Strong attention to detail, accuracy with information, research, analysis, and reporting skills
- Establish and maintain cooperative working relationships with students, staff and faculty to function as part of a team
- Participate in university advising discussions, help with tools and reports to identify student needs and assess program effectiveness
- Available to work occasional evenings and weekends
- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
- Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience.
- Master’s degree from an accredited four-year college or university in Counseling, Student Affairs, or related area.
- Equivalent of 2 years progressively professional student services work experience.
- Experience working in an advising office/center, preferably a high volume and fast-paced work environment.
- Experience working with students, staff, faculty and administrators from a diverse background.
- Experience with university and college advising policies and procedures.
Classification: Student Services Professional II
Anticipated Hiring Range: $4,691/month - $4,759/month
CSU Salary Range: $4,304/month - $6,120/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: September 1, 2022 through September 18, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to firstname.lastname@example.org.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
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Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at email@example.com.
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Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).