Reporting to the Director of the Accessible Education Center (AEC) and receiving work lead direction from the Autism Services Counselor/Coordinator, the Program Support Specialist (PSS) works independently within established guidelines using knowledge and judgment to apply existing procedures to assists AEC counselors in providing the implementation and delivery of prescribed accommodations, services, and auxiliary aids; with a focus on accessible furniture. The PSS provides administrative support to the autism spectrum disorder (ASD) program and supports activities related to departmental budget tracking, front office coordination and support, ordering and maintaining office supplies.
- Oversees and provides front desk support for the entire AEC department
- Provides guidance and facilitates student awareness to the resources and policies available by the department which serves the academic needs of students with disabilities
- Directs students, faculty, staff, and administrators to appropriate personnel using proper procedures
- Answers/forwards all incoming calls and provides general MyAEC support
- Reviews, screens, and distributes all mail and/or deliveries and forwards to appropriate personnel within department
- Supports Executive Assistant to Director with budget analysis and planning; serves as backup for absence management
- Confirm payroll, including monthly time sheets, of interns/student assistant hours; picks up pay warrants on AEC's behalf
- Monitors MyAEC Furniture module to track requested accessible furniture
- Submits FD&O orders for the movement and placements of furniture
- Provides administration support for ASD program
- Process all new hires of interns/student assistants
- Works with the AEC staff as necessary to support delivery of the requested accommodation(s) as directed
- Supports AEC Testing providing test accommodations to students with disabilities
- Assists with maintaining student accommodation information and requests within MyAEC
Knowledge, Skills & Abilities
- Knowledge of business methods, procedures and practices, English grammar, business writing, punctuation and spelling
- Ability to maintain confidentiality and appropriately handle sensitive communications with students, faculty staff, and external agencies
- Possess, or ability to quickly learn, working knowledge of PeopleSoft System as it pertains to budget and payable time
- Working knowledge of budget policies and procedures
- Ability to maintain student records in accordance with FERPA guidelines
- Ability to analyze complex situations accurately and adopt effective course of action
- Ability to carry out a variety of complex assignments without detailed instructions
- Ability to deal with sensitive and challenging administrative and interpersonal issues in a positive, proactive manner
- Ability to handle multiple work priorities, organize and plan work and projects
- Ability to be team player and work with flexibility and the dynamics for unexpected changes
- Ability to compose and appropriately format correspondence and reports
- Knowledge of software applications: word processing, spreadsheet, database management
- Ability to maintain confidentiality and appropriately handle sensitive communications with students, faculty and external agencies
- Completion of a high school program or equivalent
- 3 years of work experience in an office environment
- Associates Degree or equivalent
- Experience working with students with disabilities
- Experience in higher education
- Excellent written communication
Classification: Administrative Support Coordinator II
Anticipated Hiring Range: $3,540/month - $3,951/month
CSU Hiring Range: $3,440/month - $5,639/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: June 16, 2022 through June 30, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to firstname.lastname@example.org.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at email@example.com.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at firstname.lastname@example.org.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).