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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The systemwide policy can be found at and questions may be sent to

Director for Student-Athlete Success Services

Apply now Job no: 515337
Work type: Management (MPP)
Location: San José
Categories: MPP, At-Will, Full Time, Student Services


Job Summary

The Director for Student-Athlete Success Services (SASS) works independently under the direction of the Assistant Vice Provost Undergraduate Advising and Success to develop and oversee robust student support for student-athletes to contribute to their academic success at SJSU. The Director also collaborates closely with the Senior Associate Athletic Director for Compliance. The incumbent develops and implements student service and operational academic service programs to promote the academic and life skills success of student-athletes. 

As the main point person for the coaching staff for 23 teams, the Director for SASS directs, maintains, and assesses the effectiveness of the student-athlete academic and student support services. This includes researching alternatives for program improvements, directing the professional tasks related to student-athlete support implementation, maintaining records, preparing reports, assessing effectiveness through surveys and other mechanisms and making recommendations. The Director for SASS manages all SASS team members, serves as the primary unit liaison to appropriate committees and work groups, and manages the SASS operating budget and both Student Success, Excellence & Technology funds and NCAA Academic Enhancement Funds. Working independently, under general supervision, the Director for SASS provides vision and develops, oversees, maintains, and assesses academic support and other retention services and programs for student-athletes in alignment with SJSU student success efforts and in accordance with university policies, NCAA, best practices and affiliated conference rules and regulations to ensure their progress towards degree/continuing eligibility.


Key Responsibilities

  • Coordinates academic resources to achieve departmental initiatives and benchmarks (e.g. APR, Graduation Rates, NCAA Academic Eligibility, Student Retention, Course Completion and GPA goals)
  • Directs staff to ensure timeliness and accuracy of the NCAA academic certification process of student-athletes
  • Provides oversight and leadership with regards to NCAA academic requirements and continuing eligibility
  • Facilitates the overall planning, designing, implementation, and effectiveness of various student-athlete academic services
  • Directs staff and ensures training on and compliance with FERPA rules and regulations with the maintenance of student records and sensitive reports with protected information
  • Coordinates academic student-athlete support, academic plans, retention, eligibility, student-athletes in academic jeopardy, and graduation in conjunction with the student’s Success Center
  • Supervises bi-annual grade reports distributed to head coach and Athletic Senior Staff
  • Hires, trains, manages and evaluates unit staff
  • Oversees the staffing and coverage of both the Gadway Academic Center (South Campus) and YUH Athletic Academic Success Center, which provides non-traditional work hours and weekends support to students
  • Collaboratively reviews all Summer Bridge and summer school requests from coaches and student-athletes with the Senior Associate Athletic Director for Academic and Student Services
  • Works closely with the Assistant Athletic Director for Compliance during the approval process for payment of fees for student-athletes on athletic aid
  • Manages the course selection/selections for Summer Bridge and secure courses with department chairs every spring semester in preparation for summer
  • Serves as a member of the NextSteps Committee, Enrollment Management Leadership Team, Director’s Council (within Athletics), and other relevant academic-related campus committees


Knowledge, Skills & Abilities

  • Management knowledge and skills in the development, implementation, and evaluation of support programs
  • Ability to direct training programs for professional and student staff
  • Knowledge of various learning styles as well as cultural identities and differences
  • Ability to interact effectively with students, staff, faculty and other members of the community with excellent skills in written and oral communication
  • Ability to write reports, business correspondence, and procedure manuals
  • Knowledge of principles of individual and group behavior, techniques used in counseling and learning
  • Ability to perform accurately in a detail-oriented environment under time-sensitive conditions while handling multiple work priorities, as well as organize and plan work project
  • Ability to write and secure grants and other external funding opportunities


Required Qualifications

  • Bachelor’s Degree
  • Three years of work experience with some combination of these areas: assessment, co-curricular development, and racial justice


Preferred Qualifications

  • Master’s Degree
  • Five years of experience in a higher education or related setting and leading programs that build co-curricular programming
  • Experience in developing, implementing, and leading Athletic programs, with demonstrable outcomes
  • Experience in developing assessment programs and/or providing training to others on the topic of assessment
  • Published work or conference presentations on the topics of athletics, assessment and/or co-curricular development



Classification: Administrator II
Hiring Range: Commensurate with experience

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.



Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at



Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Aug 31, 2022