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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at and questions may be sent to

Student Academic Success Specialist (3 positions)

Apply now Job no: 506331
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


Job Summary

The Student Academic Success Specialist (SASS) for the College of Health and Human Sciences will support the enrollment, retention and engagement of first and second-year students. Under the general supervision of the College Student Success Center Director this individual will provide academic advising and success coaching, while also acting as campus concierge for approximately 200-250 undergraduate students during their first 60 units. The SASS will build rapport, ease transition, and support retention of first year students through a proactive contact plan containing multiple touch-points throughout the academic year.

The SASS will have a demonstrated track record of successfully advising a diverse student population and will work to ensure that all students have a clear path to achieve academic success. The SASS will focus on helping the campus close the equity gap between its varied student communities by building relationships and retaining students to graduation through increased engagement and a sense of belonging to the SJSU community.


Key Responsibilities

Under the guidance of the Success Center Director, the SASS will:

  • Provide holistic academic advising and support to a cohort of students during their first 60 units (freshman and sophomore standing).
  • Implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success.
  • Introduce and orient students to their academic requirements (MyProgress, Catalog), academic planning tools (MyPlanner, Roadmap), and campus resources.
  • Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals.
  • Implement programming efforts and materials to support students’ transition to college, with the goal of enhancing skills and behaviors that facilitate academic success (e.g., time management, study skills, effective communication with instructors, growth mindset).
  • Monitor academic progress by leveraging early support systems (EAB Navigate – progress reports) and implement systems that offer timely interventions to support student needs.
  • Assist students with navigating University and College processes and procedures, including letters and petitions, schedule changes, academic probation, services related to special needs, etc.
  • While most of this support will be provided to first-year students, there may be times when support of continuing students will be required
  • Implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester.
  • Participate in college and university-wide programs and events that support student success for frosh and sophomores and minimize equity gaps.
  • Provide academic advising during frosh orientation (Sparta Camp).


Knowledge, Skills & Abilities

Knowledge of:

  • Basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising.
  • Asset-based and strengths-based approaches to academic advising
  • The freshman and sophomore experience as it pertains to the following:
    • Academic, social and personal skills students need to develop as they transition to college/university life.
    • Opportunities and challenges.
    • Best practices for academic advising and student success trends.
  • Student development theories and principles, retention strategies, and program development.
  • Policies: University policies; major, general education, university and system requirements for graduation, change of major policies and procedures.
  • FERPA and confidentiality guidelines.
  • Academic disciplines, coursework, and requirements for College of Health and Human Sciences.


  • Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making.
  • Effective communication skills (both written and verbal) with individuals/groups. Ability to present clear and concise information. Excellent customer-service skills. Advisor notes (documentation) are required to monitor and assess student progress.
  • Excellent interpersonal skills are required to effectively establish rapport and work with students, staff, and faculty.
  • Must be detail-oriented with strong organizational and programming skills.
  • Ability to quickly learn and understand complex university regulations/policies and relay information clearly to students, faculty and staff; quickly learn new software applications.
  • Effectively use PeopleSoft (student administration database) and EAB Navigate.
  • Effectively use software applications such as Microsoft Suite (Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive), video conferencing software (Zoom), DocuSign, OnBase, etc.

Ability to:

  • Establish trust and a strong working relationship with college students.
  • Demonstrate sensitivity to cultural diversity and commitment to equity.
  • Motivate and advocate for students.
  • Recognize and refer students to appropriate student services and resources in a timely manner, and keep good working relationships with the units providing these student services/resources.
  • Work independently and maintain cooperative working relationships with students, staff and faculty; function as part of a team.
  • Be flexible and manage multiple projects simultaneously. Meet deadlines.
  • Be available to work occasional evenings and weekends.
  • Maintain regular attendance and be punctual.
  • Be reliable and trustworthy.


Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
  • Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience.


Preferred Qualifications

  • Master’s Degree in Counseling, Clinical Psychology, Social Work, or a directly related field
  • Three or more years progressively responsible experience providing academic advising and support to students in a post-secondary setting
  • Knowledge of student development theory, outreach practices, and student success services
  • Experience with lower division students and General Education
  • Experience with Career Services, Veterans Services, EOP, Aspire/McNair, or other transitional student services



Classification: Student Services Professional II
Anticipated Hiring Range: $4,600/month - $4,900/month
Salary Range: $4,304/month - $6,120/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

**Application period has been extended to January 17, 2022.**

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: November 6, 2021 through November 28, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Sep 13, 2021