The College of Humanities and the Arts Student Success Center is a learning support, academic assistance, retention and service-oriented unit within the College of Humanities and the Arts. The mission of the Center is to facilitate successful student persistence through the completion of the baccalaureate degree at SJSU.
Reporting to the Associate Dean of the College of Humanities and the Arts and receiving work lead direction from the College of Humanities and Arts Student Success Center Director, the incumbent works independently and with a team of advisors under general direction to provide academic advising, student success data analysis, and related support services for students in all majors in the College of Humanities and the Arts. Such services may include providing information and guidance to students; helping students think through problems and select suitable solutions or courses of action; evaluating student needs and authorizing services; creating, coordinating, and administering programs, events, and projects; articulating the needs of individual students and groups of students to university administrators, faculty, and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions, and challenges.
The incumbent will also integrate a significant component of career counseling/programming into the advising role. This individual will collaborate with the Career Center liaison and the H&A Departments to coordinate career advising services for students (both individually and in groups) on a wide variety of career-related topics and general career planning; develop and host workshops and trainings for staff and students; collaborate with academic departments on pre-professional development opportunities in major programs; increase career and professional development visibility; and increase student self-efficacy in pursuit of their vocational and/or career goals.
Knowledge, Skills & Abilities
- Advanced experience with advising students individually and in groups on complex student-related matters and ability to adjust advising approaches based on individual differences, including multicultural, multi-sexed and multi‑aged value systems
- Experience working with academic policies governing CSU and SJSU graduation and certification practices
- Ability to quickly learn and apply a variety of State, Federal, CSU, and SJSU policies and procedures
- Experience with the student database management system (MySJSU) and the degree audit software (MyProgress)
- Ability to quickly learn content management systems supporting student success (e.g., SAMI Gateway and Student Data Warehouse)
- Working knowledge of retention strategies and data-driven methods of identifying students who may be at risk of not continuing their education
- Working knowledge of research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and working knowledge of the techniques and methods of interviewing
- Thorough knowledge of the principles of individual and group behavior
- General knowledge of the principles, practices and trends of the Student Services field
- Demonstrated excellent verbal and written communication skills with a strong command of English grammar, business writing, punctuation and spelling
- Ability to develop and execute workshops on topics that support and promote student success
- Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action
- Ability to carry out a variety of professionally complex assignments without detailed instructions
- Ability to plan, develop, coordinate, supervise, and organize programs, activities, and groups
- Knowledge of and ability to consistently apply FERPA regulations
- Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
- Three years of progressively responsible professional student services work experience
- A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience
- A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling
- A Master’s degree in Counseling, Education, Clinical Psychology, Social Work or a directly related field
- Demonstrated academic advising experience in the humanities and/or the arts
- Demonstrated experience in career advising
- Demonstrated experience working with student staff
- Demonstrated working knowledge of academic/general education requirements, admissions and registration processes, and resources available to students
- Demonstrated ability to establish and maintain cooperative working relationships within a diverse multicultural environment
Classification: Student Services Professional III
Salary Range: $4,691/month - $6,683/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: October 24, 2021 through November 7, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to firstname.lastname@example.org.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).