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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at and questions may be sent to

Retention Services Counselor

Apply now Job no: 501106
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


Job Summary

Reporting to and receiving limited supervision from the Associate Director of the Accessible Education Center (AEC), the Retention Services Counselor works independently to provide disability management, advisement, and confidential counseling for the retention of students with disabilities. The Counselor participates in Case Management meetings; serves as a Lead for AEC’s Learning Outcomes, advocates on behalf of the University; acts as a resource to the greater campus and community at large in the Accessible Education Center.


Key Responsibilities

  • Provides one-on-one counseling, advisement, and intervention compensating strategies for retention of students with disabilities
  • Participates in Case Management and prescribes accommodations to students with disabilities
  • Provides students with a thorough understanding of AEC resources and policies; orients students towards his or her role as self-advocate for services
  • Acts as liaison to the faculty for students with disabilities and works closely with faculty and department chairs to ensure the effective delivery of these services
  • Acts as a liaison to the faculty, department chairs, Dean, and administration for students via written and oral communication for curriculum related support, advocacy, etc
  • Articulates University, State, and Federal policies and regulations to faculty and staff
  • Acts as a resource for faculty and mediates between faculty and students
  • Conducts in-service training for faculty and University programs
  • Conducts workshops, teaches intervention compensatory strategies to resolve learning problems (i.e. study skills, time and organization management), and self-advocacy training for students with disabilities
  • Develops educational tools for students and faculty to assist in understanding students with disabilities specific to retention, education, and communication
  • Serves as primary researcher and author of AEC’s issues of Faculty Fast Facts
  • Participates in the AEC strategic planning process, committees and events as well as those of the Division of Student Affairs and the campus at large. Participates in the Learning Outcomes process. Compiles data and develops reports on all aspects of support services area, including division and system wide reporting for the Chancellor's office
  • Serves as Lead in AEC’s Learning Outcomes (LO) process and writing of the LO annual report
  • Represents AEC on the University Orientation Committee, New Student Orientations, and University Graduation Support (accommodations etc.)
  • Represents AEC in Outreach events


Knowledge, Skills & Abilities

  • Knowledge of program development and major campus program planning; working knowledge of other student services programs
  • Knowledge of the principles, practices and trends of the Student Services field
  • Knowledge of state and Federal rules and regulations applicable to accommodations for individuals with disabilities
  • Ability to articulate developmental needs of students and to design programs to meet those needs
  • Ability to create programs that are responsive to a diverse and multicultural environment
  • Ability to evaluate orientation programs and design appropriate program responses
  • Knowledge of the principles of individual and group behavior; general knowledge of individual counseling techniques
  • Ability to analyze complex situations accurately and adopt effective course of action
  • Ability to carry out a variety of complex assignments without detailed instructions
  • Excellent oral and written communication skills
  • Ability to deal with sensitive and challenging administrative and interpersonal issues in a positive, proactive manner
  • Ability to develop and train end users (student with disabilities and faculty) on appropriate adaptive technology and alternative media
  • Ability to handle multiple work priorities, organize and plan work and projects.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
  • Ability to advise students individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
  • Excellent customer service and public relations skills


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field or upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
  • Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.


Preferred Qualifications

  • Master's Degree in Social Sciences, Social Work, Student Development, Rehabilitation Counseling, or a directly related field
  • Experience in higher education system
  • Experience working with student having disability conditions and their impact on student’s ability to learn and participate in collegiate experience
  • Experience providing outreach and retention services



Classification: Student Services Professional IV
Anticipated Hiring Range: $5,450/month - $6,400/month
Salary Range: $5,351/month - $7,633/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: June 10, 2021 through June 27, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Sep 13, 2021