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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at and questions may be sent to

Residential Life Coordinator (4 Positions) (Temporary - up to 3 years)

Apply now Job no: 499113
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services


Job Summary

*This is a temporary, benefited, up to 3 year appointment.*

The Residential Life Coordinator is a live in position that works independently, under general supervision, to oversee 600 to 1400 co-educational students in a University Housing Services complex and assists in the development and provision of all Residential Life activities. 


Key Responsibilities

  • Co-supervises the overall direction and development 21-36 Resident Advisors (RAs), 1 - 2 Hall Office Coordinators (HOC), 1 Office Manager (OM), and 5-30 Office Assistants (OAs).
  • Works with Residential Life team overseeing, selecting, training, and evaluating student staff in meeting UHS mission and values; connecting student growth and development to specific learning outcomes.
  • Serves as a mentor for all student staff members providing guidance and perspective to foster paraprofessional growth and development.
  • Provides individual student staff direction and development by conducting weekly one-to-one meetings,
  • Facilitates team building at weekly staff meetings and coordinates staff retreats and ongoing development.
  • Assumes daily, evening, weekend and vacation on-call coverage that include both community and campus-wide responsibilities.
  • Responds as first on-campus contact for crisis intervention and management for residential community via 24-hour on-call and notifies department/campus staff members regarding crisis situations.
  • Adjudicates conduct cases, working with the Education Development Coordinator and the Office of Student Conduct and Ethical Development to provide appropriate response and educational sanctions for violations to UHS and campus policies.
  • Coordinates emergency evacuations and conducts fire drills with residents on a semester basis.
  • Assesses and responds to residential students' physical, emotional and intellectual needs.
  • Works with students and staff to respond to counseling, mediation and policy violation concerns.
  • Prepares semi-annual/annual reports on services and programs provided by community staff.
  • Works with Associate Director and /or designee in planning future programs, establishing goals and objectives and reviewing quality of life concerns within residential community.
  • Assists in management of residential facilities in conjunction with summer conference program.
  • Monitors program and administrative budgets for individual community.
  • Assists, advises, and encourages students and staff in implementing the department’s programming model.
  • Assesses, develops, implements and evaluates programs as part of the Residential Life team.
  • Provides leadership in developing sense of community in all residential communities.
  • Chairs and/or serves on working committees that coordinate major Residential Life projects and assignments.
  • Counsels and advises individuals and student groups and serve as a resource and referral agent.


Knowledge, Skills & Abilities

  • Thorough knowledge of English grammar, business writing, punctuation and spelling. 
  • Ability to compose and appropriately format correspondence and reports.
  • Knowledge of practices, procedures and activities related to student Residential Life programs.
  • General knowledge of interviewing and counseling techniques, and ability to listen and reason logically.
  • General knowledge of group facilitation, oral presentation and public speaking skills.
  • Ability to rapidly acquire a general knowledge of overall operation, functions and programs of San Jose State University.
  • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
  • Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data.
  • Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations.
  • Ability to establish and maintain cooperative working relationships with students, staff, faculty, administrators, and private and public agencies.
  • Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.
  • Ability to perform accurately in a detail-oriented environment, and to handle multiple work priorities, organize and plan work and projects.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
  • Excellent oral and written communication skills
  • Excellent customer service and public relations skills.


Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field.
  • Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job related field may be substituted for one year of the professional experience.


Preferred Qualifications

  • Master’s Degree in Student Affairs, Education, Counseling or a related field
  • Residence Hall management experience
  • Experience providing education about Diverse Populations
  • Leadership Program Development experience
  • Student Conduct/Judicial Affairs experience
  • Staff supervision experience
  • Experience facilitating and/or presenting educational workshops



Classification: Student Services Professional II
Anticipated Hiring Salary: $4,439/month
Hiring Range: $4,304/month - $6,120/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: February 17, 2021 through March 9, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Sep 13, 2021