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Faculty Success Analyst (CSU ONLY)

Apply now Job no: 497579
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time


Job Summary

*This position is only to CSU employees.*

The Faculty Success Analyst provides highly complex administrative and technical support to the Vice Provost of Faculty Success in areas related to faculty recruitment, promotion, tenure, and training. The Analyst organizes and supports in-person and virtual training sessions, as well as sustains collaborative relationships across campus to successfully implement process efficiencies with buy-in from appropriate stakeholders.


Key Responsibilities

  • Coordinate, plan, prepare, and implement training sessions with duties that include scheduling, setting up the technology, disseminating documents, and assisting trainer with duties as needed
  • Gather feedback/collect data from trainers and trainees to assess instructional effectiveness
  • Draft and implement pertinent training communication plans to appropriate stakeholders in a timely manner using various forms of communication media, including email, website, direct outreach, meetings, etc.
  • Create and maintain an electronic filing system for easy access by colleagues
  • Create and organize spreadsheets of trackable information and implement archival system for quick access and for data analysis
  • Participate in strategic planning within the unit to assist the Vice Provost in new and upcoming projects
  • Assist in analyzing processes and make recommendations to streamline them
  • Coordinate and set up training sessions and address complications in a quick and timely manner
  • Use LucidChart to manage process changes either individually or with a team


Knowledge, Skills & Abilities

  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
  • Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
  • Ability to compose and appropriately format correspondence and reports.
  • Ability to perform accurately in a detailed-oriented environment.
  • Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies, and procedures.
  • Works with units within the division and other units across the university to coordinate workflow and activities to ensure a seamless operation.
  • Ability to handle multiple work priorities, organize and plan work, and projects.
  • Ability to network, apply project management, and interpersonal skills to develop effective work relationships.
  • Ability to organize and coordinate events.
  • Strong oral and written communication skills.
  • Excellent customer service and public relations skills.
  • Thorough knowledge of English grammar, business writing, punctuation, and spelling to effectively compose, edit and appropriately format correspondence and reports.
  • Knowledge of software applications such as Google Suite, People Soft, Adobe Acrobat, Lucid Chart, word processing, spreadsheet, and database management.


Required Qualifications

  • A bachelor's degree and/or equivalent training
  • Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs


Preferred Qualifications

  • Technological proficiency, especially with systems such as PeopleSoft and SJSU@Work
  • Expertise in survey techniques, operations and systems analysis, statistical and research methods, and experience interpreting and evaluating results to develop sound conclusions and recommend new or revised policies
  • Excellent written communication skills
  • Experience managing events and meetings, both in-person and virtually
  • Experience working with diverse ethnic and racial constituencies
  • Experience using excel spreadsheets



Classification: Administrative Analyst/Specialist – Exempt II
Anticipated Hiring Range: $5,150/month - $6,753/month
Hiring Range: $4,693/month - $8,489/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest


*Application screening period has been extended through October 15, 2020.*

All applicants must apply within the specified application period: September 8, 2020 through September 27, 2020. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Aug 3, 2020